Senior Content Strategist

This is a Full Time Job

Sr. Content Strategist, Amazon Music Brand and Copy Strategy

As the Sr. Content Strategist, you will work cross-functionally with a talented team of product and voice designers, marketing managers, engineers and product managers to help shape the overall customer experience through customer-friendly, AI-forward solutions across platforms and touch points. You will develop copy and brand voice strategies based on scalable messaging frameworks that drive clarity for our customers and consistency in tone of voice. Your rock-solid presentation skills and enthusiasm will sell ideas through the lens of strategy and creativity while you use data and insights to drive the best results and continually improve the customer experience.

Key job responsibilities
Define, test and iterate copy across a variety of touch points and aspects of the customer experience, including voice interactions

Anticipate customer needs and write innovative and simplified solutions

Use UX best practices, brand guidelines, research and data to establish and evolve scalable copy systems that drive consistency

Partner closely with the Product and Tech teams on both long-term projects and short-term needs

Develop prompt training resources and evaluation tools for AI products and features

Drive the adoption of UX writing tools, frameworks, and guidelines

Present and lead conversations about projects, issues, solutions, and product strategy to leadership and stakeholders

Qualifications
• 6 years of Content Strategy, Programming Strategy, and/or Marketing Strategy experience
• Knowledge of brand design and content marketing trends and best practices
• The ability to translate customer insights and segmentation data into actionable strategies, plans, and briefs