Licensing Distribution Operations Coordinator

This is a Full Time Job

The Licensing Distribution Operations Coordinator will work directly with third-party clients to execute the delivery of Amazon MGM content, ensuring all assets reach our partners accurately and on time. This role serves as a key resource for our internal sales team by providing up-to-date information on source asset availability. The coordinator will be responsible for reading, interpreting, and executing on licensing contracts to ensure all delivery requirements are fulfilled. A significant portion of this role involves communicating with vendors and fulfillment partners to track orders, troubleshoot issues, and confirm that all facets of each delivery are completed successfully. This is a fast-paced position that requires managing multiple projects simultaneously while meeting strict deadlines and client airdates.

Key job responsibilities
• Review delivery requests against contractual terms including licensed titles, languages, license periods, and technical requirements
• Track license periods and proactively follow up on deliveries ahead of start dates
• Respond to servicing inquiries for assigned territories
• Research asset availability and confirm material costs on a title-by-title basis
• Liaise with labs on client onboarding and encoding requirements
• Determine appropriate source elements and order materials from post-production labs via internal systems
• Coordinate language versions, dub and sub conforms; material fixes through multiple vendors as needed
• Partner with Sales, Marketing, and Tech to provide metadata, artwork, and promotional materials to clients
• Advise licensees and Sales team on delivery status
• Coordinate tracking, repair, and replacement of rejected materials
• Analyze QC reports and work with technical specialists on solutions
• Coordinate with labs for master reviews and fixes
• Maintain spreadsheets and databases with status updates, POs, rejections, and deliveries
• Alert Finance to rebill costs and ensure timely invoice processing
• Provide backup coverage for team members
• Implement and enhance AI solutions to automate workflows and processes

Qualifications
• Experience with MS Office Professional Suite and excellent working knowledge of MS Excel
• 2 years of customer service, project management, asset operations or post-delivery preferred
• Working knowledge of 4K, HD, and various video and audio file formats
• Excellent prioritization and time management skills; strong written and verbal English communication skills
• Self-motivated team player
• SAP knowledge preferred