Music Account/Internal Operations Manager

This is a Full Time Job

Position: Music Account / Internal Operations Manager

Schedule: Full Time (10am - 6:30pm, Monday thru Friday)

Location: Altour Los Angeles

Reports to: Corey Slee, Director of Entertainment



Objective: Altour is seeking an experienced entertainment travel professional to manage our reservations team. Based in Los Angeles, CA, the Entertainment Operations Manager will be responsible for overseeing daily reservations operations.



Duties and Responsibilities:

Manage and increase the effectiveness and efficiency of all In-House Music agents through improvements to our operational procedures
Provide company designed training/implementation and coordinating with Altour training department for any additional needs
Ensure all tasks are properly executed as communicated by your direct management
Identifying skill training needs for all MUSIC team members
Account manage current clients and pitch to prospective clients
Complete travel arrangements for clients' air, hotel, cars, trains, greeters, and ground transportation
Respond to client inquiries and concerns in a timely manner
Improve the operational systems, processes and policies in support of our MUSIC Division's mission -- specifically, support better information flow between ALTOUR Tech and ALTOUR Support Services
Conduct all business in line with standard procedures.? Take 100% ownership of duties and ensure that client expectations are exceeded
Perform additional duties/projects as requested


Required Skills and Experience:

Bachelor degree or higher is preferred but not required
Sabre proficiency in a front-line travel agent role is MANDATORY. No exceptions.
3+ years of experience in a management role within a travel agency. Preferably an Entertainment Travel Agency.
Analyzation skills, problem solver/team-builder mentality
Must have excellent verbal and written communication skills, and able to use Microsoft Office products (Outlook, Work, and Excel)
Must have good customer service-minded attitude and be able to lead projects/accounts with little or no direction from management


ALTOUR is an Equal Opportunity Employer