Ticketing Operations Analyst

This is a Part Time Job

The Role

The Ticketing Operations Analyst – Product Operations coordinates cross-departmental product initiatives, ensuring effective stakeholder engagement in User Acceptance Testing and managing issue tracking with product teams under the supervision of the Manager, Ticketing Operations . The role also supports data cleansing efforts and fraud monitoring, collaborates on triage and escalation of product issues, and participates in after-hours on-call rotatio ns as needed.

What Will You Do?
• R ecruits , coordinates, and holds accountable the business stakeholders required to complete User Acceptance Testing (UAT) on new AXS products and features, working closely with the Product Owner and Project Managers.
• Assists with the evaluation and escalation of Global Triage bug tickets . Troubleshoots any reported issues and resolves or escalate s as needed .
• Serves as overflow support to team members responsible for creating and validating fees , investigating fee variance tickets , and managing Apex user accounts .
• Assists with completing client and promoter requests for OTL sweeps , generating reports on problematic orders for clients , and coordinating the bulk cancellation of orders in violation of ticket limits .
• Participates in an on-call rotation with other department staff to assist with daily bulk refunds for rescheduled events and triaging emergency requests after hours and on weekends .
• Provides general and project-specific assistance as needed to the other Ticketing Operations staff under the supervision of the Manager, Ticketing Operations .

What Will You Bring?
• BA/BS Degree in Computer Science, Business Administration, or Marketing major preferred .
• 2-4 years of significant experience in live event ticketing and/ or ticketing software administration may be substituted for equivalent education depending on the nature of the work experience .
• Ability to independently manage complex projects
• Familiarity with software testing protocols
• Excel experience required , including a familiarity with data parsing and vlookup functions
• Strong communication skills and the ability gracefully enforce accountability standards
• Ability to juggle multiple pressing priorities and meet aggressive deadlines
• Flexibility in adapting to rules and processes that frequently evolve

*Employer does not offer work visa sponsorship for this position.

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