Associate Account Manager - Festivals and Greenfields

This is a Full Time Job

The Role

The Associate Account Manager for the Festivals and Greenfields team is the primary relationship and project manager for a portfolio of clients and is responsible for general operational support and overall client satisfaction. Responsibilities include being a primary point of contact for all client-related operational matters, excellent customer service, trouble shooting and resolving issues, and liaising between clients and cross functional internal teams to ensure the timely and successful delivery of our technology and service solutions.

What you'll do
• Build positive relationships with key individuals in client accounts to ensure high levels of satisfaction and contract renewals.
• Foster teamwork among company departments to meet account performance goals and exceed client expectations.
• Client management, the primary point of contact and relationship holder with the client including client communications, conflict resolution, and compliance on deliverables.
• Educate clients on AXS products and best practices to ensure their complete understanding.
• Guide client-related activities such as onsales, on-site deployments, and new product launches.
• Support Client Services and Implementation Management on an as-needed basis
• Provide on-site support for on-sales and events
• Provide reports to key management with input on all account activity, including status and call reports
• Track and stay updated on all client support requests and responses, flag/escalate outstanding items, and communicate with clients with status updates on solutions and delivery dates.
• Collaborate with the Product Management and Client Services teams to maintain a continuous knowledge of product features and functionality.

What you'll bring
• BA/BS Degree (4-year) business, communications, marketing or related field.
• 2 ticketing/live entertainment industry and/or client account management in software industry.
• Proficient aptitude for technology and solving challenging problems.
• Familiarity with using ticketing systems and platforms.
• Good communication skills – both written and verbal – along with the ability to create customized communications for specific internal and external audiences.
• Capability to oversee projects and maintain organization.
• Basic understanding of database management and reporting.
• Exposure to the entertainment industry and AXS products is advantageous.
• Ability to stay composed, patient, and detail-oriented in high-pressure situations.
• Interest in live events – including concerts, festivals, and sporting events – with experience and the ability to stay updated on the industry trends that influence them.
• Dedication to customer satisfaction.
• Skill in streamlining processes and communication among multiple clients, while staying aligned with other Account Managers