Desktop Support Specialist

This is a Full Time Job

The Desktop Support Specialist under IT Management provides day-to-day desktop support and other technical operations for the Organization as required.

Responsibilities and Duties:
•Maintains accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
•Provides support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers and other equipment.
•Provides highly satisfying services and support for all level of users in the Organization, including staff, members, vendors and partners.
•Administers all duties in accordance with established policies, procedures and standards.
•Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
•Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved in a timely manner.
•Basic understanding and troubleshooting skills for IT hardware, software, network and printers.
•On-call and after-hours work as needed for urgent escalations
•Other duties as required by IT Management.

Qualifications and Requirements:
•Minimum of 3 years' experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades and related activities.
•Must be a customer service focused, self-motivated professional.
•Ability to interface effectively with end users and non-technical people.
•Strong interpersonal skills with a positive and enthusiastic attitude.
•Ability to quickly learn systems with little or no documentation.
•Continuous learning of new systems, business processes and concepts are a must.
•Strong knowledge of Windows Operating System and Apple.
•Demonstrated ability to think ''outside-the-box'', performs research, and operates independently in order to devise solutions to difficult problems.
•Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
•Demonstrated ability to manage stress appropriately and professionally.
•Demonstrated ability to operate as a team member, supporting departmental decisions, policies and procedures with a positive attitude and communications (both to team members and other staff).
•Ability to create and maintain technical documentation.
•Excellent oral and written communications skills required.
•A+, MSDT, or Help Desk certification preferred.
•Ability to lift and carry 40 lb. loads.

If hired, we require all employees to be vaccinated against COVID-19, unless a medical or religious accommodation is needed as determined on a case by case basis.