Digital Distribution Customer Experience Partner
A24
New York (Manhattan), NYThis is a Full Time Job
A24 is seeking someone to support & execute on customer experience and releasing for our Digital Distribution business, including delivery logistics and scheduling, collaboration with Post for successful new release launches, and ensuring minimal issues on our launch days. This role is the engine that keeps our products accessible & accurate. Role responsibilities include -
Digital Releasing
• Oversee platform availability on release days for TVOD, SVOD, AVOD, and physical releases, confirming accuracy of pricing and metadata details in all territories
• Manage availability and accuracy throughout the lifecycle of a title
• Clearly communicate platform issues to escalate and achieve solutions swiftly
• Assist in Ops team workflow by taking notes, tracking deadlines, and anticipating needs as projects are added or move through their lifecycle
Delivery
• Support on weekly calls with delivery labs, assist on workflow, and track deadlines
• Facilitate bespoke partner campaigns by tracking partner and territory specific asset requests, communicating to ensure deadlines are met
• Use consumer feedback to quickly find and correct product issues
• Assist in onboarding new partners in all territories as business expands
Compliance
• Ensure compliance of assets in foreign and non-English speaking territories
• Support product & market research efforts by investigating/monitoring platform storefronts
• Monitor key sites for piracy issues
Product Presentation
• Execute release day placement tracking, providing monthly recaps for titles and products
• Ensure all product links are available and accurate in various consumer-facing directories
Qualifications
• 2 years of professional experience, ideally at an entertainment company or on an account-facing team
• Digital distribution or home entertainment experience is a plus
• Acute attention to detail with strong organizational and communication skills
• Humble, resourceful, quick-learner that thrives in a fast-paced environment
• Dynamic self-starter, diligent, and humble team player who takes great pride in work output
Salary/Benefits
$22.00 - $24.00 /hour USD
Actual starting hourly rate within the range will depend on various considerations.
Benefits
• Annual performance bonus (cash and equity components)
• Competitive healthcare
Additional Information
A24 is an acclaimed global entertainment company established in New York in 2012, specializing in the production and distribution of films, television series, documentaries, music, publishing, and consumer products. With a library of over 150 films and 50 TV series, A24 has earned critical and commercial acclaim, including more than 21 Oscars, 20 Golden Globes, and 19 Emmys. The company is renowned for groundbreaking hits like Moonlight, Everything Everywhere All at Once, Uncut Gems, and television successes such as Euphoria, Beef, and Ramy. A24 has developed a passionate fanbase and has expanded into ventures like Half Magic and the Cherry Lane Theater, known for its unique and innovative storytelling that resonates with audiences worldwide.
