Partner Services Specialist
A+E NetworksNew York, NY
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Full Time Job
''THE DIVISION'S STORY
Production Operations and Engineering consists of a wide range of media centric roles. We are responsible for managing the entire life cycle of A E's programming. This is where we produce, transform, broadcast and distribute content as well as run the tech infrastructure for the Media Supply chain. We are an energetic team that fulfills the business objectives within a thriving dynamic industry. Developing new solutions to continually improve the user experience of our customers, consumers and colleagues is our mandate. If you have the determination and aptitude we are seeking for a role in this challenging and rewarding business and are eager to work for a department that sets the standard for our industry, then we look forward to speaking with you!
THE ROLE: Partner Services Specialist
Reporting to the Manager, Partner Services, this position is a key player in the Global Operations & Partner Services team. You'll act as account manager and customer service representative for assigned international or domestic partners. These may include International Program Sales and Channel Partners, Video-on-Demand, TV Everywhere, Download-To-Own, SVOD, OTT, AVOD, and our own Brand Sites.
This individual acts as a broker and negotiator between multiple internal and external stakeholders including programming, sales, legal, clients, vendors, and internal fulfillment teams, and is expected to take the lead in the coordination and fulfillment of content to worldwide partners and platforms. As the front face of our team, you'll help to maintain our ''best-in-class'' standards for distribution operations.
MORE ABOUT WHAT YOU'LL DO:
The Partner Services Specialist will manage the flow of information and materials for all matters related to deal fulfillment and distribution including onboarding, delivery requirements, and content availability dates.
Fantastic communication skills are a must. This individual manages all aspects of internal and external partner communication, responding to ad hoc requests and ensuring that questions and concerns are resolved quickly and efficiently.
In this role, you'll build relationships with your assigned clients and maintain updated information on client contacts and technical requirements.
Sales and Legal will look for your input during the deal negotiation process, to provide guidance on technical requirements, material costs, program availability, and delivery timelines.
You're well-versed in Excel and can create and manage project trackers with ease. You'll be responsible for maintaining oversight of priority program requests for international channel partners and sales deals and will work with internal teams to keep new program assets moving quickly through the internal pipeline.
You'll coordinate with many teams on a variety of services including metadata management and curation, encoding and media preparation, quality control, content packaging and high-speed delivery of A+E Networks' programming across global platforms.
In addition to generating fulfillment orders for international channel partners and sales deals, this individual coordinates with internal fulfillment teams and external vendors to ensure that priority orders are fully processed and delivered by their due dates, and that rejections are resolved within 72 hours.
This role is slated to support our Latin America partners and clients.
The ideal candidate is a critical thinker and a proactive problem-solver. You love efficiency and aren't afraid to jump in, work through obstacles and keep your project moving forward.
You have knowledge of file formats and global media standards, giving you a firm understanding of technical requirements and distribution workflows.
You've worked in client-facing roles, so you possess a high level of diplomacy and excellent customer service skills. You know how to interact effectively and collaboratively across all levels of the organization. Your friendly, can-do attitude and poise under fire make you a trusted colleague and partner.
Strong time management skills and the ability to balance multiple projects and priorities are among your strengths. The ideal candidate possesses amazing attention to detail, but always has an eye on the broader strategic needs of the business. You're flexible and able to pivot quickly to meet changing demands and business needs.
WHAT YOU'LL LEARN:
On our team, you will have exposure to all the inner workings of what it takes to get our content out the door and on the eyes of the world. Collaboration with Programming, Scheduling, Sales, Legal and other stakeholders within our organization will give you a 360 view of the broadcast supply chain. You'll be encouraged to contribute to streamlining and improving our processes. We'll provide challenges for your creative spirit as we embrace technological advances in producing and delivering award-winning content for a global audience.
MORE ABOUT YOU:
• BA or BS in Media, Communications or related field
• 3-4 years of experience in client services or account management, production services, media supply chain and/or digital distribution.
• Knowledge of global broadcast standards, digital media platforms, or encoding and post production processes highly preferred.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office Suite. Experience with AirTable and Sharepoint a plus.
• There is the opportunity to work in a ''blended'' environment from either on-premises or remote locations.
• Spanish language proficiency is preferred