Partner Engagement & Technical Services Coordinator

This is a Full Time Job

Coordinator, Partner Engagement & Technical Services (Temporary)

Division Story

Job Description

THE ROLE: Coordinator, Partner Engagement & Technical Services (Temporary)

Reports to: Senior Manager, Partner Engagement & Technical Services
Work arrangement: Hybrid; three days per week in the office
Office locations: Los Angeles or Stamford, Connecticut

Position Summary

The Freelance Coordinator, Partner Engagement & Technical Services supports the day-to-day coordination of content distribution projects for A+E Global Media's external partners and internal stakeholders. This role organizes information, tracks requirements and deadlines, documents decisions, and supports communication across the teams responsible for video and audio assets, metadata, artwork, scheduling, technical onboarding, and delivery.

Working under the direction of the Senior Manager, the Coordinator supports routine project activity and helps ensure partner requests are understood, routed to the appropriate internal teams, tracked through completion, and communicated to stakeholders in a timely and professional manner.

This freelance role is well suited to someone who is highly organized, detail-oriented, comfortable working across multiple teams, and interested in digital content distribution and media supply chain operations.

MORE OF WHAT YOU'LL DO:

Project Coordination and Tracking
• Maintain project trackers, status documents, action-item logs, delivery schedules, and related documentation.
• Track milestones, requirements, owners, deadlines, dependencies, and open questions for partner launches and ongoing distribution activity.
• Follow up with internal stakeholders on outstanding actions and provide timely updates to the Senior Manager and business teams, as appropriate.
• Prepare project status summaries, meeting notes, and follow-up communications.
• Monitor project activity for missed deadlines, incomplete information, or emerging issues, and bring them to the attention of the Senior Manager and business teams.
• Maintain organized records of partner requirements, decisions, approvals, and delivery confirmations.

Partner and Stakeholder Support
• Support routine communication with digital distribution partners, international linear channel partners, international sales partners, and other content distribution clients.
• Respond to routine partner questions or gather information from the appropriate internal subject matter experts.
• Prepare clear, accurate responses and status updates based on information from Operations, Scheduling, and other teams.
• Help partners and internal stakeholders understand current status, next steps, outstanding requirements, and expected timing.
• Build positive working relationships through responsive communication, reliable follow-through, and professional service.

Operational and Technical Coordination
• Coordinate information across Technical Onboarding, Global Content Fulfillment, Metadata Operations, artwork teams, Scheduling, and other Content Services and technology groups.
• Collect and organize partner requirements for video, audio, metadata, artwork, delivery methods, and platform-specific specifications.
• Translate meeting discussions and partner requests into clear action items and documented requirements for internal teams.
• Confirm that the appropriate teams have the information they need to begin or complete their work.
• Develop working knowledge of media supply chain workflows and ask questions when requirements, ownership, or next steps are unclear.
• Support issue resolution by documenting issues, identifying the appropriate owner, tracking follow-up, and keeping the Senior Manager, business teams, and client informed.

Launch and Delivery Support
• Support the preparation and coordination of partner launches, content deliveries, technical onboarding activities, and related operational initiatives.
• Help confirm that required assets, metadata, artwork, approvals, and partner information are available and that projects are progressing according to plan.
• Track delivery confirmations, partner feedback, rejections, corrections, and other launch-related activity.
• Track launch dates and support validation of launch success and content monetization readiness by following the storefront validation workflow.
• Assist with post-launch follow-up, including documenting outstanding issues and lessons learned.
• Escalate risks, blockers, and changes in timing to the Senior Manager with relevant context and supporting information.

Communication and Documentation
• Draft and distribute routine status updates, follow-up notes, request summaries, and other project communications.
• Maintain accurate records of decisions, changes, commitments, and stakeholder communications.
• Help keep internal teams aligned when requirements, schedules, ownership, or partner expectations change.
• Communicate professionally and clearly with stakeholders at different levels and across different functions.
• Handle confidential business information appropriately and follow established communication and documentation practices.

Support of Senior Manager and Team
• Provide the Senior Manager with timely visibility into project status, open actions, partner questions, risks, and recurring issues.
• Support preparation for partner meetings, internal operating reviews, leadership updates, and project discussions.
• Help identify patterns in recurring questions, delivery issues, or process gaps that may inform improvements.
• Contribute to consistent team practices for tracking, documentation, partner communication, and follow-up.
• Collaborate with colleagues across Partner Engagement & Technical Services and share information that helps the team operate effectively.

BASIC REQUIREMENTS:
• Two years of experience in media operations, content distribution, customer or partner support, project coordination, technical operations, or a related field; experience in a media environment is preferred.
• Strong follow-through and organizational skills, with exceptional attention to detail and an ability to take ownership of outcomes.
• Ability to manage multiple assignments, prioritize tasks, and follow through on commitments.
• Strong written and verbal communication skills, including the ability to summarize informat