Coordinator, Digital Scheduling
A+E NetworksRemote, US
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Full Time Job
Coordinator, Digital Scheduling (Temporary)
Work Locations: With the exception of some select roles that have In-Office requirements, most temporary or third party payroll workers should expect to work remotely, unless otherwise discussed.
Division StoryProduction Operations and Engineering consists of a wide range of media centric roles. We are responsible for managing the entire life cycle of A E's programming. This is where we produce, transform, broadcast and distribute content as well as run the tech infrastructure for the Media Supply chain. We are an energetic team that fulfills the business objectives within a thriving dynamic industry. Developing new solutions to continually improve the user experience of our customers, consumers and colleagues is our mandate. If you have the determination and aptitude we are seeking for a role in this challenging and rewarding business and are eager to work for a department that sets the standard for our industry, then we look forward to speaking with you!
THE ROLE: Digital Scheduling Coordinator (Temporary)
Reporting to the Supervisor, Digital Scheduling, this position is a key player in the Global Operations & Partner Services team. You'll act as the main point of contact and customer service representative for assigned international or domestic partners. These may include International Program Sales and Channel Partners, Video-on-Demand, TV Everywhere, Download-To-Own, SVOD, OTT, AVOD, Direct-to-Consumer SVOD and our own Brand Sites.
This individual acts as a broker and negotiator between multiple internal and external stakeholders including programming, sales, legal, clients, vendors, and internal fulfillment teams, and is expected to take the lead in the coordination and fulfillment of content to worldwide partners and platforms. As the front face of our team, you'll help to maintain our ''best-in-class'' standards for distribution operations.
MORE ABOUT WHAT YOU'LL DO:
The Digital Scheduling coordinator will manage the flow of information and materials for all matters related to deal fulfillment and distribution including onboarding, delivery requirements, and content availability dates.
You will leverage A+E's enterprise systems to update fulfillment records with revisions associated to date changes, metadata updates and video updates when necessary.
Fantastic communication skills are a must. This individual manages all aspects of internal and external partner communication, responding to ad hoc requests and ensuring that questions and concerns are resolved quickly and efficiently.
In this role, you'll build relationships with your assigned clients and maintain updated information on client contacts and technical requirements.
Sales and Legal will look for your input during the deal negotiation process, to provide guidance on technical requirements, material costs, program availability, and delivery timelines.
Marketing, Ad Sales, and Distribution teams will look to you to manage requests for all promotional stunts.
You're well-versed in AirTable & Excel and can create and manage project trackers with ease. You'll be responsible for maintaining oversight of priority program requests for international channel partners and sales deals and will work with internal teams to keep new program assets moving quickly through the internal pipeline.
You'll coordinate with many teams on a variety of services including metadata management and curation, encoding and media preparation, quality control, content packaging and high-speed delivery of A+E Networks' programming across global platforms.
In addition to generating fulfillment orders for international channel partners and sales deals, this individual coordinates with internal fulfillment teams and external vendors to ensure that priority orders are fully processed and delivered by their due dates, and that rejections are resolved within 72 hours.
The ideal candidate is a critical thinker and a proactive problem-solver. You love efficiency and aren't afraid to jump in, work through obstacles and keep your project moving forward.
You have knowledge of file formats and global media standards, giving you a firm understanding of technical requirements and distribution workflows.
You've worked in client-facing roles, so you possess a high level of diplomacy and excellent customer service skills. You know how to interact effectively and collaboratively across all levels of the organization. Your friendly, can-do attitude and poise under fire make you a trusted colleague and partner.
Strong time management skills and the ability to balance multiple projects and priorities are among your strengths. The ideal candidate possesses amazing attention to detail, but always has an eye on the broader strategic needs of the business. You're flexible and able to pivot quickly to meet changing demands and business needs.
WHAT YOU'LL LEARN:
On our team, you will have exposure to all the inner workings of what it takes to get our content out the door and on the eyes of the world. Collaboration with Programming, Scheduling, Sales, Legal and other stakeholders within our organization will give you a 360 view of the broadcast supply chain. You'll be encouraged to contribute to streamlining and improving our processes. We'll provide challenges for your creative spirit as we embrace technological advances in producing and delivering award-winning content for a global audience.
MORE ABOUT YOU:
• BA or BS in Media, Communications or related field
• 3-4 years of experience in client services or account management, production services, media supply chain and/or digital distribution.
• Knowledge of global broadcast standards, digital media platforms, or encoding and post production processes highly preferred.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office Suite. Experience with AirTable and SharePoint a plus.
• There is the opportunity to work in a ''blended'' environment from either on-premises or remote locations. Remote work from home is predicated on having a robust home network/internet service capable of supporting the position's areas of responsibility.
Please note project assignment associates are engaged to provide service to A+E Networks on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third party vendor with a duration/tenure of no longer than eighteen (18) months.
CompensationContract Hourly Pay Rate: $30.00
The pay rate displayed serves as a good faith estimate for this role.
Compensation for the role will be based on a number of different factors
such as a candidate's qualifications, skills, competencies, location, and
experience. Learn more at aenetworks.com/careers.
A+E Networks is proud to uphold an equal opportunity employment policy and employs personnel without regard to race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, veteran status, military obligations, and marital status. This policy also applies to all employees, consultants, and third-party workers.
A+E Networks, LLC. is a joint venture of Disney-ABC Television Group and Hearst Corporation.
We are proud to be an Affirmative Action/Equal Opportunity Employer/Disabled/Veterans.