Director, Ballpark Services
Seattle Mariners
Seattle, WAThis was removed by the employer on 1/4/2018 9:17:00 PM PST
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Full Time Job
Primary Objective: Responsible for the execution of operational strategy that continually drives Safeco Field to being the safest, cleanest, and friendliest ballpark in Major League Baseball. Oversees operational aspects of the ballpark to include maintenance, safety, security and housekeeping.
Essential Functions:
Strategic Responsibilities
• Serve as a strategic leader, seeking new, improved and innovative ways to increase operational effectiveness and efficiency. Ensure ballpark operations' alignment with Company Mission, Vision and Core Values. Identify and implement strategies to support business objectives.
• Lead effectively in a diverse, team-oriented environment and develop solid, cooperative working relationships with people at all levels of the organization
Functional Responsibilities
• Develop, maintain, monitor and execute operations budget in support of organizational goals
• Train, evaluate performance, and foster growth and development of Team Members, encouraging personal and professional development
• Develop and implement department rules, policies, regulations, work methods and procedures as well as monitoring work activities and performance of department personnel
• Support the process for all major maintenance and Capital Improvement projects, deploying staff to ensure projects are completed on-time and within budget.
• Provide strategic direction for Maintenance, Housekeeping, and Safety and Security functions
• Assist SVP, Ballpark Operations in developing and maintaining Business Continuity and Crisis (BCCR) plan for the organization
• Provide direction on Emergency Response Plan (ERP) for the organization
• Ensure all Ballpark Operations are in accordance with MLB's Best Stadium Operating Practices (BSOP)
• Develop, support and coordinate with local government agencies to ensure successful event execution
• Monitor and manage operational risk for the organization
• Manage ADA compliance and outreach program for the organization
• Oversee the organization's Accident Response Plan (ARP)
• Provide direction to Director, Safety & Security on compliance matters and industrial safety measures for organization including Washington State Labor & Industries, OSHA, and all city and state regulations
Education and Experience:
• Bachelor's degree in business administration or related field required. MBA preferred.
• Minimum of ten (10) years' experience in Ballpark Operations Management with at least five (5) years in a senior management capacity.
Competencies, Knowledge, Skills and Abilities (KSA's):
• Must be a committed professional, with strong customer-centric focus. Shall possess a demonstrated ability to be creative and innovative, and proactive in promoting new ideas and concepts.
• Must possess leadership agility, with the ability to recognize the complexity of business needs in today's environment, evolve as needed, and utilize talent to lead this transformation.
• A proven track record utilizing social/emotional intelligence, navigating a variety of social, emotional, and interpersonal situations to leverage the capabilities, insights, and ideas of all individuals.
• Exceptional problem solving skills; identifying, collecting, and analyzing relevant information to a problem and create multiple solutions.
• Strong decision making ability, knowing when to make a unilateral decision and when to consult with the team or superiors, and how to involve them in the process. Incorporating strategic thinking; formulating objectives and priorities, and implementing plans consistent with short and long term interests. Capitalizing on opportunities and managing risks.
• Demonstrated accountability for results, with a solid ability to initiate and maintain actions to attain goals, regularly monitoring progress. Interpret and analyze data, programs, and policies, arriving at meaningful conclusions.
• Exemplifies a collaborative approach in dealing with management, team members, vendors, and customers. Is respectful of other people's contributions, and is tactful and sensitive.
• Must possess outstanding communication, leadership, and interpersonal skills. Must also be clear and organized, persuasive, yet inclusive.
• Possesses outstanding written communication skills, with a great attention to detail.
• Demonstrates exceptional organizational skills, works with a sense of urgency.
• Must also be self-motivated, and possess strong integrity and character. Will represent the organization professionally and positively in the business community.
• Acts in a manner that is fair and ethical, and always with integrity.
• Must exercise sound judgment in every decision. Must be fair and honest in dealing with employees, suppliers, and customers.
• Must possess computer proficiency with MS Word, Excel, and Outlook. Knowledge of MS Project and budgetary software programs is desirable.
• Must also have the ability to work independently and to multi-task, managing multiple priorities.
• Must understand and have the ability to read blueprints, interpret technical specifications, technical publications, fire and safety regulations and local/state building codes as applicable to ballpark
• Strong knowledge and experience working with various governmental agencies.
• Comprehensive knowledge and experience in operating stadiums, arenas, ballparks or large scale facilities.
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