Coordinator, Learning and Development
NBCUniversal
Universal City, CAThis was removed by the employer on 1/16/2018 5:41:00 PM PST
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Full Time Job
Responsibilities
The Learning & Organization Development Coordinator supports the Learning & Organizational Development team by managing training logistics for hourly, lead and professional development. The coordinator works closely with Training Managers and Specialists to ensure all training collateral, equipment and facilities are prepared in advance of training events. The coordinator also manages processes following completion of training such as invoicing, tracking of training events, and any other follow up required.
ESSENTIAL RESPONSIBILITIES
• Works closely with Training Managers, Specialists and Operational Staffing to schedule training sessions that meet the needs of the business.
• Schedules all classroom training and manages Training Room bookings to meet operational and professional training needs. Acts as Training Room coordinator for training room requests coming from outside the L & OD team
• Maintains office supplies, training room supplies and equipment to ensure all are in working order to meet departmental needs. Ensures all training rooms are stocked with needed supplies and equipment. Ensures all printers and badging equipment are operational and maintains stockroom organization and par levels.
• Ensures all equipment in training rooms are operational and works with facilities to ensure repairs are made in a timely manner.
• Is responsible for tracking hourly new hire employee progress through the onboarding process including preparing training memos, tracking completion of training, and collection of documentation. Ensures documentation is properly maintained and recorded in appropriate systems (LSO, GenSuite, New Hire Database, electronic files, etc.)
• Coordinates new hire fitting sessions with Wardrobe
• Manages Training hotline and follows up with employees to ensure they have the information necessary. Follows up on all new hire training NCNS and closes the loop with staffing to either reschedule or close out employees
• Books Lead training sessions based on direction of training managers/specialists. Books rooms, creates courses in GenSuite, and manages manager communication of courses. Reviews employee registration and monitors whether employee has attended course in the past.
• Manages trainer position postings and works with HR team to review eligibility and schedule interviews.
• Verifies and updates new employee profiles to ensure new employees are badged and have proper access to USH based on position. Manages badging process and access levels for Team Members.
• Manages invoice processing and reconciliation for external expenses such as facilitator fees, purchased training materials and offsites.
• Manages tracking of FOH hourly compliance training to ensure operational management is delivering appropriate compliance refresher training and that training completion is properly recorded and maintained
• Participates in special projects as identified by Supervisor.
• Perform other duties as assigned
Qualifications/Requirements
• High School Diploma/GED Required. Bachelor's degree preferred; Human Resources, Business, Communication or related field preferred
Desired Characteristics
• Professional and personable with the ability to exercise sound judgment when dealing with sensitive and confidential matters
• Demonstrated ability to drive L & D processes and to deliver high quality service to our employees
• Flexibility and adaptability in a fast-paced, constantly changing environment
• Ability to prioritize effectively, think independently and problem solve to ensure all projects are completed in an effective and timely manner