Sales and Service Coordinator
Minnesota Lynx
Minneapolis, MNThis was removed by the employer on 1/18/2018 9:16:00 PM PST
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Full Time Job
Job Title: Lynx Sales and Service Coordinator
Department: Membership Sales
Reports to: Lynx Ticket Sales Director
Position Type: Full Time/Exempt/Regular
Date Modified: 12/13/2017
Position Summary/Objective:
This position will improve the season ticket member retention rate by spearheading the Membership Service platform for the Minnesota Lynx. This position will also assist the Account Executives to enhance our relationships amongst key stakeholders.
Essential Functions:
Reasonable accommodations may be made to enable individuals to perform these essential functions
1. Oversee and activate all elements associated with the Lynx membership program and assist the Director of Lynx Ticket Sales and Service and Director of Business Operations in day-to-day needs
2. Be responsible for the preparation and execution of all Game Day experiences (Touch-point Program & in-seat visits).
3. Plan and administer all member events, as well as setting up & staffing the member lounge on game nights
4. Collaborate as a team with Sales Executives to implement relationship building programs.
5. Assist the Account Executives with the coordination and delivery of Renewal Rewards & Member Benefits.
6. Facilitate fulfillment of all customer recognition within 24 hours of joining or renewing with the team; including managing the Lynx FansFirst inbox
7. Create focused events targeting and connecting with niches within our season ticket members.
8. Collect, track, communicate and measure all RSVPS for events.
9. Track inventory and procurement needs relative to events, touch points, and membership benefits
10. Research and develop programs that deliver and increase membership value to Lynx stakeholders.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Knowledge, Skills, Abilities & Other:
1. Strong written and verbal communication skills required.
2. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.
3. Knowledge of CRM and Veritix is strongly preferred.
4. Able to work flexible hours including nights, weekends and holidays.
5. Ability to work well on a team and independently.
6. Ability to manage specific processes and tasks in the department under supervision.
Experience:
Minimum 2 year of service or sales and event planning experience strongly preferred.
Education:
Bachelor's degree or equivalent experience preferred.
Supervisory Responsibility, if any: This position does not have supervisory responsibility
Work Environment
This job operates in a professional office environment. Office hours are typically Monday-Friday from 8:00 AM-5:00PM. In addition to working office hours staff are required to work Timberwolves and Lynx home games, in addition to external events including but not limited to: charity and networking events. Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps.
Physical Demand
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position, as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.
Travel
Position may require travel to external events.
EEO Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Questions:
• How did you hear about this job?
• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
• Please list your salary range preference.
• Do you have at least two years of service or sales experience?
• Do you have at least two years of event planning experience?