Desktop Analyst
Marvel Entertainment
New York, NYThis was removed by the employer on 10/20/2017 12:49:00 PM PST
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Full Time Job
Marvel desires a desktop analyst professional to join our world class IT organization supporting 400 users. This position will provide, under limited supervision, technical support of personal computers, in a network environment, including the delivery, installation and setup of such systems in the end-user community. Includes installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users. Also, performing maintenance of all equipment to ensure it's in good working order. This specific position will be located in our NY office.
Responsibilities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses.
• Perform hands-on repair of equipment and maintenance/installation of computing infrastructure.
• Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, switches, print servers, etc.
• Support of our Toshiba CX 670 VoIP telephony solution.
• Perform daily network maintenance including network tape backups and monitoring
• Implement continuous improvement methodology through the use of IT systems or procedure.
• Maintain inventory of system assets.
• Ensure compliance with corporate standards and security policies
• Additional responsibilities will include: printer maintenance, end user documentation and training, computer moves and deployments, and additional duties as assigned.
Basic Qualifications
• Superior customer service focus as well as strong written and verbal communication skills.
• 5 years experience supporting users on Microsoft Windows 7/10 environment.
• 3 years experience supporting users on Macintosh OS 10.X and higher.
• Experience in VOIP telephony.
• Experience with Windows and Macintosh versions of the Microsoft Office Suite, Adobe Photoshop, Illustrator and Acrobat/Distiller.
• Basic networking, LAN / WAN skills
• Problem solving/decision making skills including conflict and first call resolution.
• Ability to lift 35-60 lbs, primarily computer equipment from floor to desk.
• 5-7 years experience in desktop support
Required Education
• Undergraduate degree in Information Technology/Management or related field or equivalent experience.
Additional Information:
This position is with the legal entity Marvel Entertainment, LLC.