Ticketing Specialist

This is a Full Time Job

Location: Denver, CO • Nashville, TN • Philadelphia, PA (Hybrid)
Reports To: Director of Ticketing

Position Overview
The Ticketing Specialist plays a critical role in executing high-volume, multi-day festival and event ticketing operations, ensuring accuracy, efficiency, and an exceptional guest experience from on-sale through post-event reconciliation.

This role supports the full ticketing lifecycle, from event builds and on-sales through inventory management, settlements, and post-event reconciliation. Acting as a key liaison between internal teams, venues, ticketing platforms, and technology partners, the Ticketing Specialist ensures accuracy, efficiency, and best-in-class service for both guests and partners.

The ideal candidate is highly organized, detail-oriented, and comfortable managing complex data across multiple systems. They bring hands-on experience with festival ticketing, inventory control, and box office operations, and thrive in a fast-paced, collaborative environment.

Core Responsibilities

Ticketing Event Builds
- Lead ticketing builds and configurations for festivals, travel packages, and VIP programs, ensuring accurate setup of pricing, holds, inventory, and ticketing links.
- Review and QA ticketing pages, links, and event configurations prior to pre-sale, on-sale, and throughout the event lifecycle.
- Coordinate closely with Lodging, Marketing, Operations, and Guest Services teams to ensure promotions, ticket access, and guest communications align.

Inventory Management & Reporting
- Manage ticket and package inventory across internal systems and external ticketing platforms, including allocations, reductions, holds, waitlist processing, and risk reporting.
- Coordinate with the lodging team on package inventory tied to hotel drop dates, payment plan declines, and special requests.
- Create, maintain, and distribute ticket counts, inventory reports, and sales summaries to internal leadership and stakeholders.
- Reconcile ticketing systems (e.g., TIXR, FileMaker) with internal data on an ongoing basis.

Settlements & Reconciliation
- Assist with box office and ticketing settlements for events in a timely manner.
- Collaborate with Accounting and Touring teams to confirm expenses, revenues, and final settlement reporting.
- Obtain and manage purchaser lists for guest communications, onsite check-in, and fulfillment.
- Reconcile guest data for refunds, merchandise fulfillment, and other event needs. Systems, Process & Cross-Functional Collaboration
- Work within company systems and tools (e.g., TIXR, FileMaker, Asana, Slack, Excel/Google Sheets).
- Maintain clean, organized documentation of ticketing builds, inventory changes, and reporting.
- Partner with Data and Technology teams to identify system improvements and workflow efficiencies.

Advance & Onsite Support
- Liaise with ticketing, RFID, access control, box office, and scanning technology vendors to ensure all festival systems are operational.
- Support credential creation and requests, guest list management, ticket links and holds, reporting requests, and various other workflows in alignment with festival policies.
- Provide onsite support and troubleshooting at festivals and events as needed, including extended hours.

Preferred Qualifications & Experience

Experience
- 3-5 years of experience in ticketing and box office event operations.
- Festival, live entertainment, and Box Office experience required.
- Hands-on experience building and managing ticketed events using platforms such as TIXR (preferred), AXS, Ticketmaster, or similar.
- Experience with credentialing, guest lists, access control, and RFID technologies strongly preferred.

Technical & Analytical Skills
- Strong proficiency in Microsoft Excel and Google Sheets (formulas, reconciliation, reporting).
- Working knowledge of ticketing platforms and database tools (TIXR, FileMaker, or similar).
- Comfortable managing large datasets, identifying discrepancies, and troubleshooting issues.
- Familiarity with basic accounting, budgeting, and settlement processes. Communication & Collaboration
- Excellent written and verbal communication skills.
- Strong customer service mindset with a commitment to accuracy and professionalism.
- Ability to build and maintain relationships with venues, box offices, and partners.
- Clear, proactive communicator who works well cross-functionally.

Personal Attributes
- Highly organized, detail-oriented, and self-motivated.
- Able to manage multiple priorities in a fast-paced environment.
- Strong problem-solving skills and adaptability.
- Willingness to travel and work flexible schedules, including evenings, weekends, and holidays.

Education
- Bachelor's degree from an accredited university or equivalent professional experience.