Assistant Director- Venue Access Services

This is a Full Time Job

Assistant Director NYC Major Entertainment Complex/Co.

The accent is on excellent communication skills, ability to interface with varying personalities (the public)(in person and via telephone) a proven track record of supervising/hiring others, payroll and budgeting experience is required.

Responsible for implementing, coordinating, and maintaining superior customer service standards at all points of public interface The facility is 7,000 square feet

We're scouring the internet in sarch of a unique individual who is well educated with above average customer service skills/experience, and could (not really) be the type of person who could organize a group tour for the UN or The White House-being knowledgeable of e.g. the history/nuances, events, schedules, of each.


Specific responsibilities include:

· Assist with day-to-day operations ensuring optimization of functions including public interface, traffic/safety logistics, cross-training of staff

· Marketing/communications initiatives as needed

· Assist in the hiring and evaluating of staff, interns, etc. enforce staffing policies

· Establish and maintain master calendar information of events/concerts,film festivals etc.

· Supervise direct reports including Managers and Representatives

· Proactively implement appropriate troubleshooting and staffing action plans

· Oversee staffing budgets and assignments with an eye towards efficiencies and cost savings

· Coordinate preparation of weekly payroll

· Institute best practices for staffing, customer relations, budgeting and internal communications; report generation to analyze income and expenses, and effectiveness of marketing/partner promotions

· Schedule group reservations via phone and ensure proper invoicing and payment processing

· Manage facility in absence of directors

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QUALIFICATIONS:

· 5-7 yrs related customer service work (relate3d) including at least 2 yrs of supervisory experience

· Strong computer skills

· Knowledge of customer service principles, practices, and procedures; emphasis on the arts/cultural performances

· Proven ability to train, supervise, evaluate, and motivate staff and volunteers

· Ability to work in fast-paced environment; handle multiple tasks at once; demonstrate flexibility in light of shifting demands and priorities of a new enterprise

· Team player with ability to establish and maintain effective working relationships with staff, and members of the public; exercise tact and diplomacy at all times

· Fluency in foreign language a plus