Game Night Staff, Membership Services
Washington Wizards
Washington, DCThis was removed by the employer on 11/20/2018 1:16:00 PM PST
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Part Time Job
Game Night Staff, Membership Services (Part-Time/Seasonal)
Monumental Sports & Entertainment (MSE), located in Washington, DC, and named a 2018 Washington Post Top Workplace, is one of the largest integrated sports and entertainment companies in the country with one of the most diverse partnership groups in all of sports. MSE owns and operates seven professional sports teams: the AFL's Baltimore Brigade and 2018 AFL CHAMPION Washington Valor, NBA's Washington Wizards, NBA G League's Capital City Go-Go, NBA 2K League's Wizards District Gaming, the 2018 NHL STANLEY CUP CHAMPION Washington Capitals and the WNBA's Washington Mystics. The company is also co-owner of aXiomatic, which has controlling interest in global esports franchise Team Liquid, and owns and operates Capital One Arena. Monumental Sports & Entertainment also manages MedStar Capitals Iceplex, the state-of-the-art training facility for the Capitals and EagleBank Arena on George Mason University's campus. The District of Columbia and Events DC are building a new sports and entertainment facility in Southeast DC on the St. Elizabeth's East campus which will feature a state-of-the art training practice facility for the Wizards and also include a 4,200-seat arena which will become the new home of the Mystics and Go-Go. The facility is scheduled to open in the fall of 2018. Monumental Sports & Entertainment also co-owns and operates Monumental Sports Network (MSN) with the NBC Sports Group. MSN is the mid-Atlantic region's top destination for exclusive fan experiences and original sports content across desktop, tablet, mobile and OTT streaming devices. Visit our website.
MSE proudly promotes its core values for all those that interact with the company. As a member of our team:
• You will provide first-class customer service and value for our fans.
• You will champion a double-bottom line that engages, unifies and gives back to the community we serve.
• You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
• You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
• You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
• You will innovate. We are nimble and first to market. We are not averse to risk.
• You will have fun. We are in the business of happiness.
Position Overview: Assisting the Wizards Membership Services Department, the Game Night Staff is responsible for providing world-class customer service and hospitality to all season ticket members and guests entering the Capital One Arena.
Responsibilities:
• Work closely with full-time Membership Services staff in the execution of game night duties.
• Provide excellent customer service to Wizards season ticket members and guests.
• Respond to guest inquiries regarding the Capital One Arena, ticket plans, and the team
• Assist with distribution of giveaway items and season ticket member gifts.
• Execute pre-game set-up and post-game breakdown of all season ticket member locations and game day initiatives.
• Assist with access control to ensure VIP areas are restricted to designated guests.
• Maintain a working knowledge of stadium and department policies and procedures to effectively assist with general questions.
• Be knowledgeable of various amenities available for the enjoyment and entertainment of our guests.
• Exhibit a fun, friendly, fan service-oriented attitude and professional appearance at all times.
• Strong verbal and interpersonal skills with ability to communicate effectively with guests and other employees.
• Be familiar with DC 12 Club member benefits, events, policies, and procedures.
• Assist Manager of Events and Programs with season ticket member events set up and break down.
• Additional duties as assigned.
Minimum Qualifications:
• Bachelor's Degree.
• Available to work all Wizards home games, including nights, weekends, and holidays.
• Committed to work a minimum of 30 games.
• Customer service experience preferred.
• Ability to lift at least 30 lbs.
• Detail oriented with the ability to adapt to changing and difficult situations.
• Positive attitude with outstanding communication skills.
• Able to stand for long periods of time, walk long distances, and climb stairs.
• Maintain a professional appearance.
• Ability to thrive in a fast-pace environment.
• Sport industry experience preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Questions:
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• Do you currently work for Monumental Sports & Entertainment? Yes/No