Coordinator, IT
Washington Nationals
Washington, DCThis was removed by the employer on 3/1/2018 12:16:00 PM PST
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Full Time Job
Summary:
Reporting to the Chief Technology Officer, the IT Coordinator is responsible for the performance of a variety of administrative and support tasks related to providing IT services to the user community and internal support for the IT Department. The IT Coordinator has final responsibility for tracking all technology equipment through its entire lifecycle, from procurement through inventory and ultimately disposal of all assets. The IT Coordinator is highly organized and able to collate, distribute and store in an organized fashion requested IT-related documentation and reporting. Administrative tasks such as scheduling meetings, securing meeting locations and resources, physical mail and package handling and tracking, coordinating vendor site visits and similar tasks fall to the IT Coordinator in collaboration with all levels of the IT Organizational chart.
The Nationals are a military-friendly organization actively recruiting veterans and spouses.
Essential Duties and Responsibilities:
• Final responsibility for tracking and accurately documenting all aspects of the technology equipment lifecycle:
• Perform purchasing and procurement functions, including requesting and collating quotes, generating purchasing paperwork, receiving necessary approvals, soliciting required information from Purchasing departments, placing finalized orders, receiving orders, inventorying received items and processing received orders for payment.
• Maintain accurate inventory records of all production, loaner and stock equipment. Ability to provide accurate reporting of all technology equipment on demand.
• Coordinate the disposal of all retired technology assets and provide necessary disposal information to all interested parties on demand and/or at predetermined intervals.
• Maintain accurate records related to maintenance/support contracts, software licensing and associated items; proactively assist in ensuring renewals are processed in a timely fashion at the appropriate levels.
• Assist in the development, execution/publishing, and ongoing maintenance of procedural documentation, contracts and other documents as required.
• Obtain, generate and present various types of information and reports. Consult with appropriate IT Department staff to identify needs for reports or other information requirements.
• Develop and maintain an organized and current documentation library that includes all policies, procedures and other IT-related material. Maintain an interactive, searchable, accurate and current Knowledge Base of policy and procedure instructions.
• Coordinate and schedule meetings and associated resources for IT-related touchpoints comprised of both internal and external parties.
• Provide support in high-demand time periods for receiving support requests to the IT Department via email, phone or other medium and logging and assigning those requests in a ticket management system.
• Open, screen, log and distribute physical mail, shipments, etc…; prepare outgoing mail, shipments, etc… including special handling requirements such as overnight delivery and delivery confirmation.
• Assist in the organization and administration of the IT Department, including identifying needs and developing procedures, filing systems, supplies and arranging for services as necessary in support of the IT Department's needs.
• Other duties as assigned.
Working Relationships
Must effectively and efficiently communicate with other members of the IT Department at all levels of the Organizational Chart to provide support; interact with the user community in a professional, courteous and helpful manner; and interact with outside IT hardware, software and support vendors.
Requirements:
Knowledge, Skills, and Abilities necessary to perform essential functions
• Highly organized with a focused attention to detail
• Highly motivated with a strong work ethic
• Follows instructions and responds well to direction
• Ability to multitask in a fast-paced and demanding environment
• Sensitive to deadlines and completes tasks on time
• Excellent verbal, written, presentation and interpersonal skills
• Proficient at typing and in the use of computer software programs (Primarily the Microsoft Office Suite and IT Help Desk service and inventory system)
• Ability to utilize good judgement to anticipate needs and complete tasks
• Ability to receive and document incoming support requests submitted via email, telephone or other medium
• Ability to read and comprehend technical documents, short correspondence and memos
• Effective presentation skills in one-on-one and small group situations; via email, over the phone and face to face
• Ability to document all duties performed in the Help Desk service system using clear and detailed descriptions
• Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.
Physical/Environmental Requirements
• Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work. Position will primarily require employee to report to the Tower Oaks location in Rockville, MD and the Nationals Park location in Washington, DC; occasionally site visits or offsite meetings will be required to successfully perform job functions.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, or controls; reach with hands and arms; and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
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