Retail Assistant , Kings Cross Station - U00a0platform 9 U00be
Warner Bros. Discovery
London, UKThis was removed by the employer on 7/21/2022 5:05:00 AM PST
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Full Time Job
Retail Assistant (3 month FTC), Kings Cross Station - Platform 9 ¾
Location: London, United Kingdom
Company Overview
Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We're home to the world's best storytellers, creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter.
Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.
Fantastic opportunity to join Platform 9 ¾ at our Harry Potter Store in Kings Cross Station as our new Retail Assistant. Do you have experience in a retail, customer service or visitor focused environment? Apply today!
Business Unit Overview:
Warner Bros. Studio Tour London – The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 million visitors since opening in 2012, features retail stores with merchandise celebrating the Harry Potter film series and has received over 40,000 reviews on TripAdvisor with 96% rating the experience as 'excellent' or 'very good'.
Since launching, additions to the Tour include Platform 9 ¾ featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank. In December 2018, WBSL acquired the Platform 9 ¾ group which sells Wizarding World merchandise, souvenirs, and collectibles. It includes shops at Kings Cross Station and Heathrow Airport.
Alongside the other owned and operated retail businesses of Warner Bros. (including the Tour, and a Flagship Store operation), the Platform 9¾ Group continues to grow. This includes proposals for new shops, designing and developing exclusive product, expanding ecommerce operations, and exploiting new areas of commercial development.
The Job
To work as part of the sales team to provide each customer with an optimum level of customer service, and to ensure the retail store meets sales targets.
The Daily
• Provide and continuously develop your product knowledge.
• Replenishing stock and maintaining high standards of merchandising and housekeeping.
• Displaying good listening skills, identifying customer needs and responding to them quickly.
• Supporting and helping colleagues with their work and getting involved in day-to-day activities as and when required.
• Showing a genuine interest in other people and willingness to help.
• Showing flexibility and willingness to meet store needs during the period of employment regarding hours, work and duties.
• Adherence to all Company policies and procedures e.g. timekeeping, absence reporting procedures etc.
• Maintaining and demonstrating security and Health and Safety awareness
• Confidence to engage with groups of customers at a time and relay product information in an enthusiastic and entertaining manner.
The Essentials
• Previous retail experience or experience working with the public (if a school leaver, work experience is desirable)
• Selling skills - proactively seeks out opportunities to increase sales.
• Able to communicate clearly and confidently with the public.
• Able to use own initiative.
• Enthusiasm and passion for, as well as excellent knowledge of, the Harry Potter brand.
Please note:
• Contracts will be available from mid-June to mid-September
• Due to the adaptive nature of this role flexibility is required to suit the needs of the business.
• Roles within the retail team will include working on our tills, interacting with customers and replenishing our shelves. All Retail Assistants will need to work across all these functions at different times.
• Flexibility to be able to work up to 40 hours a week on a shift pattern, including weekends.
The Perks
• Exclusive WarnerMedia events and advance screenings
• Paid time off every year to volunteer for eligible employees
• Access to well-being tools, resources, and freebies
• Access to in-house learning and development resources
• Part of the WarnerMedia family of powerhouse brands
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.