Department Clerk
WarnerMedia
Burbank, CAThis was removed by the employer on 2/22/2023 5:04:00 PM PST
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Full Time Job
Location: Burbank, California, United States of America
Your New Role…
Primary duty is as department point person for our production-driven 3rd party costume rental customers, who make up our largest percentage of revenue. Duties include: Timely answering and vetting of new account requests, assessing certificates of insurance and securing appropriate deposits, the proper taking and recording of credit card deposits and transactions in Square and RTPro - our business software - and the proper accounting of transactions and returning of accurate deposit balances in a timely manner. Secondary duties involve customer relations – answering questions in person, via email, and over the phone - regarding costume rentals, rental returns, Cloud Check In software introduction and issues, researching invoices/payments, providing customer instruction, oversight and direction in costume areas to ensure department policies are kept. Issues and logs Hold tags, shares maintenance and accuracy of rental department filing system. Vets/makes/creates appointments, and drive on passes for department access.
This position also provides back-up clerical support to other team members performing shared billing and customer relations functions.
Your Role Accountabilities…
• Processes daily 3rd Party credit card and PO billing. Performs rental order check out for credit card customers.
• Vets and opens new accounts. Verifies all new account set up, especially COD accounts whose payables we maintain exclusively within the department. Expedites for management approval high risk requests. Takes initial deposits.
• First point of contact answering customer questions in person, via email, and via phone regarding; 1) obtaining department access (COVID protocols, drive- ons and appointments), 2) researching invoices/payments and assisting customers with costume rentals, rental returns, website and Cloud Checkin introduction and issue troubleshooting, 3) monitoring in person customers and providing instruction, oversight and direction to ensure department policy adherence.
• Obtains customer check out signatures and issues and logs customer hold tags.
• Fields calls from vendors, answers questions about access and parking.
• Shares maintenance and accuracy of rental department filing system.
• Maintains PPE supplies, customer and department office supplies, department promotional items (pens, tape measures), break room coffee and water supplies.
Qualifications
& Experience…
• High school diploma or equivalency is required.
• College degree preferred.
• Two or more years work experience must include strong accounting, banking, billing, or retail, office organization, business systems, customer service.
• Strong computer skills with ability to trouble shoot and work with various software and hardware – PC, Mac and Web interfaces.
• Proficiency in Microsoft Excel, Word and Outlook and Adobe Acrobat DC required.
• Detail-oriented, self-directed, takes initiative. Ability to work effectively and multi-task in an open, fast-paced, customer-facing, highly dynamic environment.
• Requires demonstrated organizational and superior customer service skills, the ability to handle high volume of phone calls, emails and in person inquiries, often simultaneously.
• Must be able to communicate effectively with clients, support vendors, and all studio and department staff and management.
• Ability to lift 25 lbs. or more.
• Production experience helpful.
• Rental Tracker Pro knowledge helpful.
• Previous experience using POS equipment a bonus.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in Burbank: $15.50 - $24.00 hourly. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.