Customer Service Officer
Warner Bros. Discovery
Singapore, SGThis was removed by the employer on 10/21/2021 9:34:00 AM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the Marketing Category
Browse the TV Network Category
Search for Customer Service Officer jobs in Singapore-SG
Search all Customer Service Officer postings
Full Time Job
Customer Service Officer (English) [12 month fixed term contract]
Location: Singapore - Singapore
PURPOSE OF THE POSITION
We take entertainment seriously and so do our customers. As brand ambassadors of HBO GO Asia, the Customer Service team supports HBO's mission to deliver a seamless and personalized streaming experience to customers in Asia.
HBO GO Asia is a streaming service offered by WarnerMedia that features 4,000 hours of premium HBO Original content, Hollywood blockbusters, Asian movies and series, kids programs, and more for the whole family.
JOB DESCRIPTION
We are looking for someone who will be involved in daily operational work and who will go above and beyond to:
• Represent HBO GO Asia in managing customer enquiries through communication channels.
• Provide first level troubleshooting and resolution of issues reported by customers.
• Take ownership of escalation, follow-up and resolution of challenging service cases.
• Consistently achieve swift and satisfactory resolution of all service cases.
• Engage customers to develop long term relationships and confidence in HBO GO.
JOB REQUIREMENTS
• Experience in providing customer service and/or in other customer facing roles.
• Experience providing customer service and guidance on digital products and services.
• Experience working in the media/entertainment industry would be highly beneficical
• Bonus: Technical expertise and/or experience in troubleshooting technical issues
• Excellent command of the English language, both written and verbal.
• Working Proficiency in Mandarin/Bahasa Melayu/Bahasa Indonesia would be highly beneficial
• Excellent communication skills.
• Enjoys interacting with others.
• Desire to help others with patience and empathy.
• Ability to solve problems through analytical and creative thinking.
• Ability to stay calm and focused while under pressure and in challenging situations.
• Familiar with and enjoy using digital products and services.
• Collaborative and an excellent team player.
• Demonstrates integrity in all actions and decisions.
• Initiative in going above and beyond in service delivery.
• Willingness to keep learning.
The Perks
• Exclusive WarnerMedia events and advance screenings
• Paid time off every year to volunteer for eligible employees
• Access to well-being tools, resources, and freebies
• Access to in-house learning and development resources
• Part of the WarnerMedia family of powerhouse brands
Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.