Level Support
Warner Music Group
New York, NYThis was removed by the employer on 10/22/2019 6:30:00 AM PST
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Part Time Job
Part-Time Level Support
Job Description:
For more than four decades, WMG has been an industry-leading force in providing a world-class array of services designed to help artists and labels grow their careers and their businesses. Artist & Label Services is the umbrella for WEA (Warner-Elektra-Atlantic) – the pioneering WEA distribution and marketing network – and Alternative Distribution Alliance (ADA) – the groundbreaking global distribution company for independent artists and labels.
A little bit about our team:
Level, at its core, is a new music distribution platform for independent artists. We function with the journey of an artist in mind. We value their perspective and are dedicated to enabling the future of music. We believe in Empathy, Craftsmanship, Curation and Sensibility to an artist's story. In joining our team, you will experience a culture that functions as a startup within a larger corporation. You will be working directly with our Community, Marketing and Product teams.
Why this could be your next big break:
The position is ideal for someone with an interest in helping musicians and creators, customer support, digital operations, marketing and data analytics. This role will provide the opportunity to learn and grow while contributing in an area crucial to the success of Level and artists who use the platform on their creative journey. The ability to communicate effectively on a range of topics in a patient and respectful manner with passionate creative customers is central.
Here you'll get to:
• Work on the front lines of Level's artist support team by responding to issues via Zendesk, Twitter, Facebook, and Instagram.
• Ensure operational excellence as a metadata specialist for all releases coming into Level by providing quality coverage needed to guarantee a best-in-class artist experience.
• Work with marketing and product teams to manage a Beta Testing Group to conduct surveys, focus groups, and analytics around product development.
• Contribute to the growing knowledge base of feature requests and help center articles and assist educational support content. Provide feedback to the product and engineering leads.
• Work with content team on selecting releases for social highlighting, content curation, etc.
Rockstar candidates will be able to:
The rockstar candidate will be a highly organized, motivated self-starter, and pursuing a career in a music, business, or creative field. The ideal candidate will also have:
The ability to work up to 18 hours a week.
• 1+ years experience
• Knowledge of Social Media and music industry brands.
• Knowledge of digital service providers including Spotify, Apple, Amazon, and Pandora.
• Empathetic, positive, patient and team player attitude.
It would be music to our ears if you also had:
The ideal candidate will be a music enthusiast and have a personal connection to the creator community. Maybe you play an instrument, produce music, write songs, or create through other mediums like photography, video, art, or graphic design. Our group thrives on creativity, experimentation, and passion.
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