Coordinator, Social Commerce
Warner Music Group
New York, NYThis was removed by the employer on 6/10/2022 5:31:00 AM PST
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Full Time Job
WMG's top priority is the safety and wellbeing of its team members, artists and songwriters across the globe. In response to COVID-19, WMG is fully committed to helping its people balance their home and life commitments with flexible working options, virtual wellness sessions, and more. WMG strives to maintain a COVID-free workplace. To that end, being fully vaccinated against COVID-19 is a condition of employment for all US new employees, prior to the commencement of employment. If you are hired, you will be required to provide proof of your vaccination as part of your new employee onboarding process, subject to our legal obligation to make reasonable accommodations in certain limited circumstances.
Job Description:
At Warner Music Group, we're a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses:
• Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force.
• Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere.
• Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future.
• Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career.
We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
A little bit about our team:
The Global Audience team sits at the center of Warner Music Group, within the Artist Services division, guiding & supporting our frontline labels and territory teams in their mission to bring our artists' music to fans around the world. We are champions of the fan experience who use data, technology, and empathy to develop long term relationships between consumers and WMG artists and brands. The team provides strategic and operational support through marketing technology, fan-level analytical insight, and campaign planning across multiple channels. Programs are designed to help move fans from casual, anonymous listeners to committed, known fans of Warner Music Group artists and labels.
The Product group drives WMG's consumer marketing technology roadmap and day-to-day platform management across verticals of Email, Automation, Data, APIs, Social Commerce, Mobile, Ad-Tech, and Web. Hundreds of marketers managing over a thousand brands reaching over 100 million fans use our tools every day.
Your role:
The Social Commerce Operation's Specialist's primary role is to support hands on the implementation of processes, solutions and tools for Social Commerce. What you will work on will reach millions of music fans and contribute to the careers of some of the best and biggest artists. You will work with people all over the world across many functions and have a voice on ways to engage fans, brainstorm marketing strategy, adopt new technologies and be able to 'look under the hood' as you're improving the 'engine' that powers artist to fan connections.
Here you'll get to:
• Actively manage the day-to-day Social Commerce Campaign backlog across frontline labels
• Oversee Social Business Manager Governance for Users, Partners and API integrations on Facebook, SnapChat and Google Merchant Center.
• Actively manage, audit and troubleshoot Issues social commerce accounts
• Activate and Maintain hundreds of paid and organic Catalogs integrations from WMG store network including for Media buying and configuring social stores on SnapChat, Google, YouTube, Instagram shops and FB Messenger
• Coordinate with Digital Marketing Teams and YouTube Partners supporting weekly product launches via video premiers
• Coordinate messenger bot commerce opportunities, ensuring bots are evergreen and up-to-date.
• Support Proof of Concepts for innovative features and beta testing with social partners.
• Collaborate with development, UX, data, campaign & analytics teams to create super engaging connections between our artists and their fans for Social Commerce Campaigns.
• Act as the internal champion for continual improvement of our digital products.
• Create audience segments and syndications for global paid media campaigns
• Regularly create and update documentation around processes and programs.
• Provide roll out support, training, best practices, and QA for new social tools and integrations.
About you:
• Own their part in the Social Commerce experience and deliver solutions that have a measurable business impact
• Think critically, be creative, multi-task, initiate projects & solve problems with attention to detail
• Familiar with Social Media Commerce and paid media
• Work with internal team to streamline processes and find efficiencies in the day-to-day
• Appetite to learn create new and innovative opportunities for fans to engage with artist brands
We'd love it if you also had:
• College Degree preferred
• Minimum of 2 years of relevant experience with hands-on Social Media experience.
• You can bring some of your fan experience into our strategy and experience creation
About us:
As the home to Asylum, Atlantic, East West, Elektra, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world's premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We're the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels.
Together, we are Warner Music Group: Music With Vision & Voice.Don't be discouraged if you don't hear from us right away. We're taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
WMG is committed to inclusion and diversity in all aspects of our business. We ar
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