Store Manager
Warner Bros.
London, UKThis was removed by the employer on 12/22/2021 9:18:00 AM PST
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Full Time Job
Store Manager - Platform 9 3 / 4
Location: United Kingdom - London
Warner Bros. Studios Leavesden (WBSL) is a purpose built, state-of-the-art film and television studio offering one of the largest facilities in the UK. This 200-acre secure site has a half a million square feet of stage space, a back-lot tank, one of the largest heated underwater filming tanks in Europe and a 100 acre back-lot. It also owns Set-Lighting and Rigging - a rentals division, WB De Lane Lea - a post-production facility and Leavesden Park - a contemporary office complex. It is the only Hollywood owned studio of its calibre to be operated in the UK.
Warner Bros. Studio Tour London – The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 12 million visitors since opening in 2012 and has received over 40,000 reviews on TripAdvisor with 96% rating the experience as 'excellent' or 'very good'. Since launching, additions to the Tour include Platform 9 ¾ featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank.
In December 2018 WBSL acquired the Platform 9 ¾ group which sells Wizarding World merchandise, souvenirs, and collectibles. It includes shops at Kings Cross Station, Heathrow Terminal 5, and Gatwick's North Terminal, as well as opening stores at The Cursed Child theatre productions in London, New York and Melbourne.
The Role
If you're looking for your next Store Manager role in a fast-paced, challenging and innovative environment, then this could be the perfect opportunity!
The goal of this job is to maximise sales and profit performance of the popular Harry Potter Shop at Platform 9 ¾ Kings Cross Station through engaging and motivating the team, inspiring world class customer service, implementation of the highest commercial standards and effective stock management.
The Daily
• Leading and engaging with staff to achieve the highest possible levels of sales performance.
• Setting direction in daily briefings to keep all members of the team fully aware of all activity within the department and wider business.
• Drive interaction between our team members and visitors, to improve customer experience and satisfaction in line with key performance indicator (KPI) targets.
• Analysing and interpreting commercial data and feeding back information on product performance
• Developing opportunities for the team to grow their skill sets.
• Managing the content and frequency of staff training strategically, to ensure the team is fully equipped to care for visitor needs.
• Optimising service provided by team and self, leading by example, to increase customer conversion and average spend from each visitor.
• Delivering industry leading sales targets by fully maximising all opportunities.
• Effective commercial management of the store, developing sales forecasts positive solutions and documented action plans to maximise store profit.
The Essentials
• Management experience in a similar retail environment (or the tourism, leisure or heritage industry) where high emphasis is placed on service, product presentation and commercial management.
• Demonstrable people management including employee relation with a developmental and motivational mindset to achieve goals.
• Working with Point of Sales systems and Stock Management systems.
• Proactively seeks out opportunities to increase sales.
• Ability to analyse and respond to sales data.
• Problem solving and decision making across all areas daily.
• Communicates in a timely & effective manner to enhance store operations.
• Engage effectively with customers & staff.
• IT literate with experience using the Microsoft Office Suite
• Well organized and focused.
• Able to prioritize workload and manage change in an environment that never stands still.
• Work as part of a team with a flexible and caring approach with a high-level customer service mindset