Exhibition Assistant Manager
Warner Bros.
London, UKThis was removed by the employer on 5/4/2021 5:37:00 AM PST
Not to worry we have many other jobs on the site;
Browse all jobs
Browse the Marketing Category
Browse the Studio Category
Search for Exhibition Assistant Manager jobs in London-UK
Search all Exhibition Assistant Manager postings
Full Time Job
Location: United Kingdom - London
This summer Warner Bros. is launching an exciting new experience in central London combining an Official Walking Tour and Photographic Exhibition. Scheduled to launch in June 2021, the Walking Tour will take to the streets of London visiting iconic filming locations before reaching its final stop at the Photographic Exhibition which is set over 25,000 square feet in the heart of London's Covent Garden and focuses on behind the scenes location photography.
The Job
The successful candidate will have the ability to support the Manager and team leaders to drive the performance in a complex and demanding environment that will require a large degree of agility and adaptability. They will deputise for the manager in leading the operation and commercial focus of Ticketing, Tours, Retail, Café, Photography and achieve the brand metrics and performance indicators. This will be a demanding role for an experienced assistant manager used to working at pace with strong, business demonstrable acumen.
The Daily
• Ensure we achieve operational service standards for the Walking Tour & Photographic Exhibition.
• To support the Manager to ensure effective commercial management of the store, developing sales forecasts, positive solutions, and documented action plans to maximise store profit.
• Ensure that Team leaders, Interactors, Sales Associates and Tour-guides proactively engage and assist visitors using interpretation skills, film-making techniques, and scripted and non-scripted presentations.
• Working with the Manager and Team Leaders to develop effective communication processes to ensure that all stakeholders and team are consistently updated.
• Assist the manager with recruiting, motivating, training, developing and performance management of the team.
• Oversee till reconciliation, cash handling and banking in line with Warner Bros. policies and procedures.
• Review all visitor feedback and ensure follow up utilising all relevant support functions.
• Ensure that the team are trained to the highest standard with regular team training.
• Ensure that documented training records for team members are maintained and updated.
• Adhering to, auditing, and recording all Health and Safety (H&S) policies and procedures and helping to promote a culture where H&S is of the highest importance & priority.
• Comply with latest statutory, legislative industry regulations.
• Together with the Manager, develop a strong working relationship with the HR Business Partner.
• Actively plan and deliver staff incentives in line with WB policy.
• Collate and present departmental reports as required.
• Undertake operational duty management shifts on a rostered basis.
• Ensure all team members wear the provided uniform in accordance with the uniform standards.
• Taking responsibility for own personal development through one-on-one coaching from line manager.
• Scheduling staff to maximise efficiency across the attraction.
• Support and deputising for the Manager.
The Essentials
• Broad commercial experience, particularly in ticketing and sales, with proven ability in growing primary and secondary income.
• Supervisory experience in a customer facing team in a similar complex operational environment where they can clearly demonstrate the positive impact they had (within the retail, tourism, leisure, or heritage industry is desirable).
• Experience of a customer facing start-up or retail operation would be an advantage.
• Working with Point of Sales systems and Stock Management systems.
• Demonstrable achievement of improving service standards and customer satisfaction.
• Demonstrable success of implementing new product and/ or experiences.
• Experience of having worked within a fast-paced environment, with high emphasis on delivering the highest customer service consistently.
• Project management successes.
• Exceptionally high levels of customer service.
• Proactively seeks out opportunities to improve processes and service.
• Develops and motivates individuals & teams to achieve goals – strong influencing skills.
• IOSH or NEBOSH desirable.
Working Pattern
Up to 40 hours a week working shifts. Regular weekend and evening work required. Because of the adaptive nature of this role flexibility is required to suit the needs of the business.
Our people make WM the inspiring organisation it is today.
At WarnerMedia, our commitment starts with you! As a company of storytellers and journalists we have a responsibility to make sure we have a collection of voices and people whose stories reflect and connect with the global audiences and communities we serve.
WarnerMedia, and its suite of brands like Warner Bros., CNN, HBO Max, HBO, TNT, TBS, Cartoon Network, Adult Swim, Boomerang and many more, have long been committed to equity and inclusion as moral and business imperatives. It is essential that our content and creative partners reflect the diversity of our society and the world around us. Together with other production companies, networks, guilds, unions, talent agencies and others in the industry, WarnerMedia is committed to greater inclusion of people of color, women, the LGBTQ community, those with disabilities and other underrepresented groups in greater numbers both in front of and behind the camera
There really has never been a better and more exciting time to join WarnerMedia. For more information on how to join our company and our commitment to diversity and inclusion, please click here.