Director, Disney University Operations
Walt Disney Parks and Resorts
Lake Buena Vista, FLThis was removed by the employer on 7/16/2018 3:57:00 PM PST
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Full Time Job
Job Summary:
Disney Parks, Experiences, and Consumer Products seeks a Director, Disney University Operations to join the Human Resources team. The Walt Disney Company (TWDC), together with its subsidiaries, is a diversified worldwide entertainment company with 2013 annual revenues of $45 billion.
The Disney University provides training and leadership development programs to our Disney Parks, Experiences, and Consumer Products Cast, Crew, and Imagineers. By teaching and training, we ensure the success of the rich heritage, culture and traditions of the Walt Disney Company. From the first day on the job to senior leadership learning and development, the Disney University is a vital part of the learning journey for all Cast Members.
The Director drives strategy and operation al excellence leading to the flawless delivery of transformational learning experiences that enhance employee engagement and business results. This position will partner with functional HR professionals and manage and develop a team of highly skilled professionals. The ideal candidate must demonstrate a combination of strong business acumen and significant expertise in strategy development, process improvement, leadership, learning and operations.
Responsibilities:
• Defining the strategy and execution of learning programs including leadership development, onboarding, college program and technical trainings
• Lead and develop a team of diverse learning and development professionals across multiple sites
• Partner with HR, business leaders, segment learning partners and the enterprise learning team to assess learning needs and identify learning solutions that will drive employee engagement and business results.
• Develop operational roadmaps to ensure seamless experiences for program participants including facility management of the Disney University
• Drive continuous improvement and innovation in content and delivery of learning to meet the rapidly evolving needs of the business through gap analysis and best practice research
• Develop processes and tools for alignment, communication, success measurement and sustainment
Basic Qualifications:
• 10 years of experience in a combination of Strategy Development, Learning & Development, Operations, Leadership Development or Process Improvement
• 5 years of experience in leading and developing staff professionals
• 5 years of experience leading in operational environment preferred
• Dynamic leadership capabilities and experience developing high performing individuals to achieve their best potential
• Advanced understanding of Learning & Development theory and application, with the ability to adapt traditional approaches to meet stakeholder needs
• Demonstrated ability to think globally and work with a variety of Cast populations
• Demonstrated experience driving operational excellence
• Ability to think strategically, synthesize complex business/financial data and develop innovative and holistic solutions
• Proven ability to articulate a succinct and compelling point of view that incorporates business language with relevant examples
• Ability to work in and manage ambiguity – dealing with issues/areas that do not always have a process or a system in place
• Highly innovative and creative in approach to accomplish work
• Excellent relationship, interpersonal, and influencing skills with clients and colleagues; Embraces teamwork and shares ideas/methods to improve performance
• Team player who quickly builds trust and collaborative working relationships with business leaders and partners
• Demonstrated strong and developed presentation skills with ability to communicate and manage well at all levels of the organization
Required Education
• BA/BS degree in Human Resources, Industrial/Org Psychology, Organization Development, Learning, Business Administration or related field
Preferred Education
• MBA / Masters or PhD in in a related field preferred
About Disney Parks & Resorts:
Walt Disney Parks and Resorts are where dreams come true. More than sixty years ago, Walt Disney created a new kind of entertainment families could experience together, immersed in detailed atmospheres and vibrant storytelling. His vision now includes a collection of six of the world's leading family vacation destinations – Disneyland Resort, Anaheim, Calif.; Walt Disney World Resort, Lake Buena Vista, Fla.; Tokyo Disney Resort, Urayasu, Chiba, Japan; Disneyland Paris, Marne-la-Vallée, France; Hong Kong Disneyland Resort, located on Lantau Island; and Shanghai Disney Resort, Pudong New District, Shanghai, China. In addition, Walt Disney Parks and Resorts includes the world-class Disney Cruise Line; Disney Vacation Club; Aulani, A Disney Resort and Spa; Adventures by Disney, a guided group vacation experience to some of the world's most popular destinations; and Walt Disney Imagineering, which creates and designs all Disney parks, resorts and attractions.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Disney Parks & Resorts.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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