Festival Ticketing Manager
Visual Communications Media
Los Angeles, CAThis was removed by the employer on 2/21/2019 11:43:00 AM PST
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Part Time Job
The Festival Ticketing Manager will be in charge of all ticket and pass sales prior to and during the Los Angeles Asian Pacific Film Festival (May 2-10, 2019). Ticketing manager will execute best practices when, working alongside team members from the Guest Services, Sponsorship and Programming departments, to produce an excellent customer experience for our Festival patrons. The Ticketing Manager reports directly to the Operations Director, the Executive Director of Visual Communications, and will work closely with entire Festival staff.
The Festival Ticketing Manager will need to work at least 3 days per week at the Festival office in Little Tokyo/DTLA. During Festival Week (May 2-10, 2019), and 2 weeks prior, the Box Office Coordinator will need be on-site every day.
Duties and Responsibilities:
- Receive and process ticket orders via Internet, phone and email for general public, Festival guests, and Visual Communications members
- Work with staff to fulfill ticket requests from sponsors, artists, community co-presenters and special guests
- Map out ticket orders (general sales, badge levels) for each ticketed program, and generate weekly sales reports
- Participate in weekly Festival Staff meetings
- Participate in conference calls and/or meetings with vendors and select event partners
- Train Box Office Associates to handle ticketing platform to process ticket orders (general sales, and ticket comps).
- Schedule and train Box Office Associates to handle ticket sales at each Festival venue on the Festival ticketing system
- Assist Festival attendees in fulfilling ticket orders during Festival Week
- Provide a Festival wrap-up report to include: Festival sales accounting, notes on timeline and logistics/efforts executed within Box Office Department, recommendations for the department
Qualifications:
- Possess a valid California driver's license and automobile insurance
- Excellent written and verbal communication skills
- Attention to detail; strong organizational skills.
- Ability to work independently and multi-task in a fast-paced environment
- Ability to provide courteous and efficient customer service
- Ability to work in and contribute to a happy box office environment
- Internet proficiency and Fluency in Google Drive (Docs, Sheets) and Mac-based applications including MS Office, Adobe Suite
- Interest in cinema and film festival experience a plus
- Ability to work with (and learn from) diverse ethnic communities and individual personalities
- Knowledge of Southern California's Asian American communities and organizations a plus