Coordinator, HR Service Center
ViacomCBS
Nashville, TNThis was removed by the employer on 10/21/2021 6:00:00 AM PST
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Full Time Job
Come and join our Workforce Enablement team as we set out to build a world class ''Tier 1'' HR Service Center from the ground up! Reporting to the Director, HR Service Center, the Coordinator, HR Service Center will: Contribute to the establishment, pilot, and launch of our first ever employee facing HR Service Center at ViacomCBS by April 2022. This role will elevate the employee experience by providing foundational HR services across the Company.
Responsibilities
• Support in the implementation of an HR case management system in ServiceNow, as well as its integration with our larger Global Employee Portal
• Consolidate existing HR knowledge (including policies, FAQs, operating procedures, and employee facing tool(s) and services across all ViacomCBS divisions in the U.S. and UK
• Participate in a 3-month HR Service Center pilot program, serving a limited scope of our employee population, and refine HR services ahead of U.S. / UK launch in April
• Collect and analyze ServiceNow data (across topics such as common inquiries, SLAs, and employee satisfaction) to understand and make recommendations on opportunities for ongoing improvement of knowledge and services
• HR Knowledge and Services: review and document both HR facing and employee facing knowledge resources that HR Service Center team will use to answer inquiries and provide services in a consistent manner; work closely with Service Center leadership to continuously grow and revise HR knowledge base
• Answer incoming ServiceNow tickets in timely manner and provide appropriate responses and escalations as needed.
• Provide ongoing support on special projects
Basic Qualifications
• 1-3 years of experience working in HR; preferably with some experience in both HR Operations and a client/employee facing role (HR Generalist, HRBP, or HR Service Center role)
• Working knowledge of topics across HR functional areas, including Benefits, TA, L&D/Organizational Development, HR Systems/Operations, HR Compliance, and Payroll
• Analytical and Research skills: able to identify problems and systematically gather relevant information
• Comfort working with HR technology (such as SuccessFactors, Workday, or other HR system); experience with ServiceNow is a plus
• Strong client facing / customer service skills and passion for delivering positive experiences
• Problem-solving skills; you think critically about problems and know how to leverage your resources to package solutions
• Consulting skills; experience influencing decision makers with data-driven recommendations
• Demonstrate ability to thrive in a fast-paced, complex, and ambiguous environment with quick deadlines and shifting priorities
• Must be a team player with excellent interpersonal verbal and written communication skills and have the ability to interface with all levels of employees