Technical Operations Manager
ViacomCBS
London, UKThis was removed by the employer on 7/26/2018 8:55:00 AM PST
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Full Time Job
Job title: Technical Operations Manager
Department: Digital Media Group
Reporting to: Head of Operations
Location: Camden, London
Contract: Permanent
COMPANY BACKGROUND
Channel 5 was launched as Britain's fifth and final public service broadcaster in 1997. Well over 30m UK viewers watch Channel 5 weekly, tuning in for diverse and varied programming as well as the award winning children's strand, Milkshake! Channel 5 also operates the digital channels, 5STAR, 5USA, Spike and 5Select. Channel 5's Digital Media Group (DMG) creates and operates the broadcaster's products across a range of digital media platforms: websites and social media, connected TVs and games consoles, smartphones and tablets including our VoD service, My5.
KEY RESPONSIBILITIES
Reporting to the Head of Operations, this role is an exciting opportunity to work in a fast-paced, commercially driven and growing Digital Media team. The successful candidate will be from a helpdesk, development, testing or network operations background, ideally in the VOD sector, and will be looking to move into a wider operational role. Your primary responsibilities will be centred on the day to day operations of the Digital team, including, but not be limited to, the following:
1st Line Support
• Act as the 1st line support contact for DMG for all Channel 5 digital products
• Capture, log, prioritise, and track all live operational issues
• Technical ownership of issues through to resolution/closure
• Provide stakeholders with regular status updates on open issues
• Proactive investigation and analysis of all Channel 5 digital products to identify issues before they are reported
• You may be required to be a technical point of contact out of office hours (on a rota basis)
2nd Line Support
• Provide 2nd line technical support on all logged issues
• Hands on technical analysis of issues to identify likely root causes
• Escalation of issues to 3rd party support teams
Change Management
• Scheduling of all Production and non-Production application deployments
• Participation in Change Advisory Board meetings
• Liaise with Test Manager to ensure all changes are fully tested before release
• Post-deployment testing
• Ensure stakeholders are kept informed of release schedule and progress
Change Implementation
• DNS – management of DNS records via 3rd party providers (e.g. Claranet and Netnames)
• Firewalls – overall management of firewalls through 3rd party providers, including whitelisting/blacklisting of IP addresses
• CDNs – set up and test URL rewrites, and manage content purges as and when required
Testing
• Where required, assist the Test Manager with UAT and Regression testing across all Channel 5 digital products
ESSENTIAL QUALITIES
• Attention to detail and an analytical approach to problem solving
• Proactive desire to identify problems before they are reported
• Excellent team player
• Strong sense of ownership
• Self-motivated and highly organised, able to work well within a team, be flexible and manage time effectively against competing pressures
• Commercially focused, with an awareness of the impact of technology decisions on business priorities
ESSENTIAL SKILLS/EXPERIENCE
• Successful candidate will be from a helpdesk, development, testing or network operations background, and will be looking to move in to a wider operational role
• Knowledge of VOD OTT delivery
• Hands on technical experience of triaging issues across a range of technologies including video servers, web sites, content management systems, mobile apps, CDN’s, ad servers and analytics solutions
• Experience of using debugging and tracing tools such as Fiddler, Charles and Wireshark
• Good understanding of Incident management and Change management processes
• Educated to degree level or higher in a relevant technical discipline
• Strong oral and written communication skills
DESIRABLE SKILLS/EXPERIENCE
• Experience of managing DNS records, including A records and CNAMES
• Experience of managing CDN integrations, URL rewrites, content purges and traffic monitoring
• Experience of managing Firewall access rules/ACL’s
• Knowledge of VOD workflows, including video content processing
• Knowledge of video advertising solutions such as Auditude or Freewheel
• Knowledge of display ad server solutions such as 24/7 Real Media, Doubleclick
• Experience using/managing bug tracking tools (e.g. JIRA, Zendesk)
• Good understanding of HTML, XML, JSON, CSS, Flash and Javascript
• Experience of content management systems such as Wordpress or Drupal
• Good understanding of network analysis and configuration (e.g. Traceroute, NSLookup, Whois)
• Experience of agile application development processes
• Experience of using audience insights and analytics tools such as Comscore, Omniture, Nielsen or Google Analytics
• Experience using file transfer protocols (e.g. FTP, SFTP, WebDAV)