Technical Manager - Broadcast / IT Support Services
ViacomCBS
London, UKThis was removed by the employer on 3/4/2019 3:55:00 PM PST
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Full Time Job
Technical Manager, Broadcast/IT Support Services
Permanent, Full Time
Camden, London
Job Summary
This is a technical manager position responsible for all Technical Support activity, budgets, staff management, and development of the facility technical infrastructure in order to provide mission-critical technical integrity for a hybrid baseband video/audio and IT infrastructure at a major Network Operations Center. The Manager will also oversee the ongoing evolution of the Technical Staff into a high performing Broadcast/IT support group while working closely with a multi-disciplinary team consisting of the Technical Support, Engineering, Distribution, Operations, Facilities and Infrastructure leads.
Key Responsibilities
• To provide Management of the broadcast technical team responsible for all Broadcast Services related infrastructure, traditional playout systems, future virtual video playout systems, distribution, and streaming technology to ensure the highest possible levels of technical and operational continuity to the Viacom International Media Networks services and client networks. The individual will also play a critical role in developing support for highly secure and highly scalable solutions for application systems that are hosted on-prem or in public cloud (Azure, AWS and Google Cloud)
• Ability to author well-written, detail-oriented technical documentation and administer training for the other team members
• Ability to lead a team on assignments, in many cases by example, and report back on progress
• Ability to use a wide-array of software and hardware tools to analyse and troubleshoot network health and the flow of media streams
• Adhere to relevant policies and procedures
• Continually evaluate and develop ideas for how to modernize and improve upon Viacom’s Broadcast and Technical Support services, including legacy processes, manual checklist automation, and service monitoring within the broadcast and infrastructure environments
• Continue to drive the ongoing knowledge-transfer and training agenda
• Develop and schedule planned-work while adhering to change management
• Drive project-based work using agile framework methodology
• Ensure completion of all administration and documentation pertaining to work carried out
• Interface with and understand complex compression and multiplex systems
• Interface with and understand signal distribution and conversion equipment
• Liaise with the Engineering to accept new documentation and training
• Management of all maintenance renewals for broadcast and production technology
• Manage departmental budgets
• Management of full-time staff and freelance scheduling coverage, with special care applied during live and tent-pole events
• Oversee and participate in departmental troubleshooting of infrastructure equipment, network devices, and applications.
• Oversee high-priority requests and incidents that are logged, resolved, or escalated, using VIMN Incident management software
• Provide on-call support 24 hours per day, 365 per year. Support may entail phone conference, remote support sessions, or physical presence at the facility for equipment failure or other critical outages impacting Viacom’s systems
• Represent change approval requests on the Change Advisory Board
• Respond to technical emergencies; Escalate to VIMN Management during incidents or loss of services
• Strong organizational and planning skills with ability to manage multiple mission critical assignments
• Support file workflow systems. This includes, but is not limited to, hardware, software agents, encoding, file codecs, and transcoding related issues
• Testing and certification of new installations or modifications
• Use of technical drawings and documents to conduct diagnostics while under stress to restore failed systems
• Work collaboratively with Viacom’s L1, L2, L3 teams for ticket escalations as well as to help develop documentation
• Work collaboratively with Viacom’s MTS IT and NOC Technical Operations team to standardize toolsets and workflows where possible to optimize costs and effectiveness of team members
Role Specific Skills/Attributes
• BS Electrical Engineering, BS Computer Science or equivalent required
• At least one advanced IT certification required, including but not limited to CCNA, MCSA, CDCTP, VMware Certified Professional, Google Cloud Associate Engineer
• Experience managing a support team
• Extensive experience in Information Technology or Broadcast Media environment
• Ability to learn and exhibit engineering-level understanding of a variety of complex broadcast proprietary and IT infrastructure environments
• Clear understanding of business impacted by Broadcast infrastructure
• Driven to complete assigned tasks in allotted time while maintaining detail precision
• Excellent communication skills, verbal, written and interpersonal skills
• Familiarity with Agile framework and methodology
• Flexible attitude to working practices and current technology
• Knowledge of asset management systems
• Knowledge of analog and digital audio/video technologies
• Knowledge of DataCenter management and operations
• Knowledge of Live, Linear, VOD, Over-The-Top linear delivery or simulcast solutions
• Knowledge of Network Management Systems as well as the protocols and methods they utilize to monitor health
• Knowledge of project and product management tools and systems
• Knowledge of RF and distribution systems
• Knowledge of TCP/IP protocol stack and OSI model
• Knowledge of ticketing systems, incident tracking, and ITIL terminology
• Knowledge of virtual environments and cloud-based technological offerings, such as Amazon AWS, Google Cloud, and VMWare VCenter
• Self-motivated individual with prior experience working in a high-pressure environment delivering consistently sound judgment with mission critical assignments
• Willingness to learn specific support profiles, with an emphasis on broadcasting and transmission technologies
This job description is a guide to the work you will be initially required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your contract of employment and as your experience grows you will be expected to broaden your tasks, suggest improvements, solve problems and enhance the effectiveness of the role.
THIS FORM SUMMARISES THE MAIN ASPECTS OF THE JOB BUT DOES NOT COVER ALL THE DUTIES THAT THE JOB HOLDER MAY HAVE TO PERFORM.
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