Application Support Manager, SAP Basis
ViacomCBS
Hollywood, CAThis was removed by the employer on 11/29/2018 12:23:00 AM PST
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Full Time Job
The Application Support Mgr, SAP Basis has overall responsibility for managing day to day projects and staff resources of the SAP Basis team within a larger unit/function. This position ensures that all deadlines are met in a dynamic environment that supports several end user departments.
• Manages and assigns day to day projects and staff resources of Basis administrators.
• Provides the technical oversight and leadership necessary to accomplish the work.
• Works closely with business customers to ensure that goals, objectives and work processes of the group align with the needs of the business.
• Liaises with development teams, infrastructure, security and operations to improve the reliability, security and efficiency of the SAP systems.
• Identifies and recommends resource requirements for the team.
• Develops work plan and priorities for their area. May contribute to the plans for the larger group.
• Ensures that team members are aware of and aligned to corporate goals and objectives
• Performs as a technical contributor, delivering the results required in the area.
• Design and document administration policies and procedures for the production environment and train the Offshore support team and Helpdesk to perform basic operations tasks on SAP.
• Possesses strong knowledge of SAP Basis technical environments. Serves as a technical resource to those supervised and must have skills to be hands on when required.
• Demonstrates strong understanding of the processes, procedures and issues within the Basis arena.
• Able to resolve or facilitate the resolution of complex technical issues.
• Successfully resolves most technical and/or process issues within their area.
• Assists in the analysis of complex problems requiring diagnosis, testing and judgment of which approach or procedure is most appropriate.
• Recommends opportunities to improve work procedures and processes for their area, or implements process changes in areas where they have been delegated the authority to do so.
• Assists in the development and presentation of various technical analyses to management (e.g. systems, feasibility, implementation plans).
• Implements technology or process solutions or services to meet multiple clients' requirements.
• Project Leadership
• Has strong capabilities and experience in Project Management roles.
• Executing established plans for initiatives.
• Ensuring resources and organization structure are in place and operating effectively.
• Anticipating conflicting needs and proactively resolving them.
• Integrating resources effectively, including resources under the direct control, or controlled by contractors, vendors, etc.
• Responsible for assigning work, monitoring work quality, reviewing output and ensuring that staff are equipped to successfully deliver the work of the area.
• Manages work assignments for team members.
• Assists management in the area of resourcing.
• Accountable for monitoring performance versus budget and achieving budget objectives for team.
• Provides input into budget requirements and resource estimates for projects in their area.
Basic Qualifications
• Bachelor's degree in computer science or a related technical field
• 10 years of SAP Basis experience required. Advanced degree highly desirable.
Additional Qualifications
• Well rounded technical background experience in Unix, Database, Networking, Storage, HA, DR and Cloud Infrastructure.
• Prior project experience in a collaborative working environment with shared resources and vendors
• PMP Certification
• Ability to dissect business problems into Functional Solutions
• Credibility with all clients is essential and a commitment to maintaining a high degree of customer satisfaction through the implementation, investigation, analysis, instruction and relationship building efforts
• Ability to influence business owners and senior management
• Excellent group presentation skills and process redesign facilitation
• Understanding of project management methodologies and practices
• Effective communication, leadership skills in working with technical and non-technical people
• Ability to work smoothly and positively in a collaborative environment with shared resources