Welcome Host
Universal Music Group
London, UKThis was removed by the employer on 6/14/2018 4:21:00 AM PST
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Full Time Job
Description
Role : Welcome host
Reporting to : Events and Welcome Host Supervisor
Department : Facilities Management
Location: 4 St Pancras Square – Kings Cross
Overview
4 Pancras Square, the new home of Universal Music, has a newly branded division: Property Services. The building is occupied primarily by Universal Music Group, Vivendi and Studiocanal and it's our mission is to deliver a dynamic and innovative service that goes above and beyond to meet their needs. We deliver a 5-star hotel service to staff and visitors alike, thinking in proactive and creative ways to drive value and service within a fun and creative environment.
4 Ps for 4PS
People – Get to know our people. They're the soul of the business.
Professionalism – Know the business, act with integrity and be respectful to everyone.
Presentation – Be the face of the business: friendly, helpful and welcoming.
Passion – Bring enthusiasm, energy and, most of all, a sense of fun.
The Team
We are looking for someone who is outgoing, professional and interested in joining a fun and collaborative team. Integrity, service delivery and team work are what drives us, but having fun together is also at the heart of what we do. The team has responsibility for UK property services and is working to become a recognized brand that strives to create new standards for the company globally.
Role Responsibilities
• D eliver a friendly and welcoming service for all staff and visitors .
• Make all VIP guests feel values and at home.
• Look after the r eception space , ensuring it is immaculate through out the entire day.
• E nsure all guests are greeted and made to feel welcome as soon as they walk into reception .
• Ensure all guests are looked after and reach their destination .
• Take ownership of large group arrivals for events or meetings, guaranteeing a smooth and welcoming experience.
• Ensure all groups have their passes ready made before arrival and check that required rooms are clear and ready for use .
• Liaise with clean ers , security and/ or catering teams whe n required.
• Log visitors into our visitor management system .
• T ak e and transfer calls whe n required.
• Support the e vents and w elcome h ost s upervisor as required.
• Make sure the reception furniture is in the right position and report any issues to the P roperty S ervices h elpdesk .
• Help with building tours .
• Strive for excellence .
• French would be desirable as a skill .
Main Reception & Secondary Reception Cover
• Ensure reception is always adequately covered during lunchbreaks and busy periods.
• Ensure holidays are booked in a timely manner and adequate cover is in place.
• Provide support and cover for the Studiocanal r eception.
• Always be punctual for your shift and, in the event of any delay, inform your line manager to ensure cover is in place.
Diversity and Inclusion
Universal Music is an equal opportunities employer. We embrace diversity and are committed to a working environment where no one will be treated less favourably on grounds of their sex, race, disability, sexual orientation, religion, belief or age .
Disclaimer
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.