Ecommerce Store Manager
Universal Music Group
Philadelphia, PAThis was removed by the employer on 11/7/2019 7:22:00 AM PST
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Full Time Job
How you’ll CREATE:
Store Management:
• Lead project management for several FH managed Ecommerce shops
• Uphold positive working relationships with clients and partners
• Oversee the setup and launch of new client stores and products
• Update and maintain products, descriptions, images, etc. within the backend of the E-Commerce platform
• Ensure the store front end merchandising, taxonomy, and functionality are optimized for customer experience
• Execute the timely and successful distribution of digital music
• Collaborate with the customer service team to actively communicate relevant store information to provide an excellent customer experience
• Logistics and Order Management
• Monitor inventory levels and coordinate product restocks as needed
• Communicate with vendors and production partners for packing & tracking to ensure timely and accurate receipt of product
• Coordinate the successful execution of shipping methods
• Oversee comp shipment requests
• Work with the FH fulfillment team and several warehouses to ensure timely, effective product delivery
• Work effectively with the customer service team any expected issues (i.e. quality, delays, etc.) to ensure they are properly equipped to handle in-bound requests
Reporting:
• Analyze weekly inventory and sales reports and provide to clients as needed
• Use inventory and sales reports to make recommendations to drive revenue for clients
• Monitor chart reporting for album scans
• Evaluate reports in data warehouse in order to investigate and resolve order/fulfillment issues
Bring your VIBE:
• 2-3 years’ experience in merchandising, project management, E-Commerce, logistics/supply chain, music business, or related field required
• detail-oriented and highly organized
• Intermediate knowledge of inventory and sales reporting
• Strong retail math and analytical skills
• Proficient in Excel & Microsoft Office
• Self-starter who can complete tasks with minimal supervision
• Experience or knowledge of various e-commerce platforms including Shopify and Magento
• Strong written and verbal communication skills
• Works well with a team
• Able to meet tight timelines and strict deadlines
• Ability to effectively manage multiple projects and tasks simultaneously
• Easily adjusts to shifting priorities
• Trustworthy with sensitive information
• Photoshop experience is preferred
• Knowledge of HTML, Java, Ruby, & CSS is a plus
• Must be available to accommodate business needs outside of standard operating hours.
• Bachelor’s degree in business, merchandising, or a related field
Perks Playlist:
• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
• Paid Time Off – Paid Holidays, “Gift Week”, Summer Fridays
• Student Loan Repayment Assistance
• Employee Developmental Support
• Annual Gym Reimbursement Package
• Pet Insurance, plus much more!
Universal Music Group is an Equal Opportunity Employer.