E-Commerce Store Manager
Universal Music Group
Philadelphia, PAThis was removed by the employer on 7/25/2019 10:22:00 AM PST
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Full Time Job
Job Functions:
Store Management:
• Lead project management for several FH managed Ecommerce shops
• Uphold positive working relationships with clients and partners
• Oversee the setup and launch of new client stores and products
• Update and maintain products, descriptions, images, etc. within the backend of the E-Commerce platform
• Ensure the store front end merchandising, taxonomy, and functionality are optimized for customer experience
• Execute the timely and successful distribution of digital music
• Collaborate with the customer service team to actively communicate relevant store information to provide an excellent customer experience
Logistics and Order Management:
• Monitor inventory levels and coordinate product restocks as needed
• Communicate with vendors and production partners for packing & tracking to ensure timely and accurate receipt of product
• Coordinate the successful execution of shipping methods
• Oversee comp shipment requests
• Work with the FH fulfillment team and several warehouses to ensure timely, effective product delivery
• Work effectively with the customer service team any expected issues (i.e. quality, delays, etc.) to ensure they are properly equipped to handle in-bound requests
Reporting:
• Analyze weekly inventory and sales reports and provide to clients as needed
• Use inventory and sales reports to make recommendations to drive revenue for clients
• Monitor chart reporting for album scans
• Evaluate reports in data warehouse in order to investigate and resolve order/fulfillment issues
Job Requirements:
Skills/Abilities:
• Extremely detail oriented and highly organized
• Intermediate knowledge of inventory and sales reporting
• Strong retail math and analytical skills
• Proficient in Excel & Microsoft Office
• Self-starter who can complete tasks with minimal supervision
• Strong written and verbal communication skills
• Works well with a team
• Able to meet tight timelines and strict deadlines
• Ability to effectively manage multiple projects and tasks simultaneously
• Easily adjusts to shifting priorities
• Trustworthy with sensitive information
• Photoshop experience is preferred
• Knowledge of HTML, Java, Ruby, & CSS is a plus
Must be available to accommodate business needs outside of standard operating hours.
Experience:
• Experience or knowledge of various e-commerce platforms including Shopify and Magento
Education:
• 2-3 years’ experience in merchandising, project management, E-Commerce, logistics/supply chain, music business, or related field required
Universal Music Group is an Equal Opportunity Employer.
Disclaimer
This job description only provides an overview of job responsibilities that are subject to change.