Customer Service Coordinator, Harley-Davidson
Universal Music Group
Secaucus, NJThis was removed by the employer on 2/3/2020 1:22:00 PM PST
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Full Time Job
Description
How we LEAD:
Bravado is seeking an enthusiastic, detail-oriented Customer Service Coordinator to work within our Harley-Davidson apparel division in our Secaucus, New Jersey location.
How you’ll CREATE:
• Communicate and resolve inquiries with customers via email, social media, and phone
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Direct support for sales representatives and external dealers
• Assist with placement of orders, refunds, or exchanges.
• Keeps customer records up to date, data entry
• Report recurring issues, trends and assist with invoices.
• Prepare and ship orders, samples and various products and marketing materials as needed.
• Other administrative responsibilities as required.
• Responds to customers in a timely and completely respectful manner.
• Treat customers the way they would like to be treated and strive to always make a positive difference in customers’ lives.
• Uphold the policies of the Harley-Davidson division as stated in the Customer Care Help Center, UMG HR policies, and guidelines.
Bring your VIBE:
• 2 years of customer service work experience or sales experience, highly preferred
• Harley-Davidson business, lifestyle or brand knowledge highly preferred but not required.
• Strong communication skills and high attention to detail
• Ability to be patient, express empathy, and concern.
• Independent thinker; able to make meaningful decisions based on each situation.
• Excellent follow-up skills and 100% follow through on commitments.
• Result and action-oriented, resourceful and highly organized
• Strong work ethic, highly motivated, upbeat personality, team player.
• Ability to analyze and report on trends and issues.
• Reliable attendance history.
• Availability to work a flexible schedule, which includes evenings and weekends.
• Strong computer skills; Microsoft Office (Excel, Word, and Navision)
• Experience in Adobe Suite preferred but not required.
• High School Diploma / GED or equivalent, some college preferred.
Perks Playlist:
• Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
• Paid Time Off – Paid Holidays, “Gift Week”, Summer Fridays
• Student Loan Repayment Assistance
• Employee Developmental Support
• Annual Gym Reimbursement Package
• Pet Insurance, plus much more!
Universal Music Group is an Equal Opportunity Employer.