Customer & Credit Services Rep
Universal Music Group
Brentwood, TNThis was removed by the employer on 8/2/2018 7:21:00 PM PST
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Full Time Job
Description
This team role is the focal point for the company’s credit, accounts receivable and customer service relationships with our Church Resources, Brentwood Benson individual and church customers. The role ultimately helps maximize company profits through effective balance of credit risks and reward, proactive accounts receivable collection and providing customers with delightful service.
Job Functions:
• Provide excellent, no-hassle and timely service to customers
• Collaborate in comprehensive customer relationship management with sales and team members
• Resolve order, billing, and payment disputes, create necessary adjustments
• Reconcile account discrepancies
• Maintain high level of collection performance on an assigned portfolio of customer accounts
• Assess credit worthiness and approve credit limits to $3,000 and make recommendation for higher amounts
• Timely follow-up on customer payment and other commitments
• Resolve credit-held orders promptly
• Administer choral club subscription collection and cancelations
• Administer customer return authorizations
• Administer tax exemption certificates, validation of certificates received, organize campaigns for missing and expired ^
• Administer account aging spreadsheet tools for the Credit Services team ^
• Administer customer past due notices for the Credit Services team ^
• Administer for Credit Services the day-to-day outsourced invoice and statement print and mail services ^
• Apply customer payments in shared responsibility with other team members
• Understand the customer’s situation and needs, propose services and solutions to match
• Develop and nurture professional relationships with customers and sales representatives
• Comply with company policies and procedures, explore and suggest modification(s)
• Demonstrate team-player, can-do and solutions-oriented attitudes
• Other duties and responsibilities as assigned
• Two team members with this role, these functions assigned to one or the other although cross-training required for absences
Job Requirements:
Skills/Abilities:
• Superior oral (especially telephone) and written communication skills
• Ability to work quickly with good organization skills to prioritize work in a fast-moving environment
• Decision making skills—the ability to quickly and confidently make decisions
• Analytical, numbers comfortable
• Persona suited toward functions balanced with customer service orientation, the desire to meet the customer’s need and be comfortably assertive at the same time
• Situational intuition and conflict resolution
• Adaptive to numerous computer applications and websites necessary to job functions
• Adequate proficiency with Microsoft Outlook, Excel and Word applications
• Problem solver
• Results Driven
• Building Relationships
• Technical / Professional Expertise
Physical Demands:
• Regularly required to sit
• Requires motor skills to operate a keyboard and basic office equipment
• Occasionally required to stand and walk
• Ability to communicate over the phone and in person
• Occasionally required to lift up to 25lbs
• May require infrequent travel
Experience:
• Five years applicable work experience (may be substituted by Certificate, Associate or bachelor’s degree, see below)
Education:
• Certificate, Associate or Bachelor’s degree desirable with major or emphasis in related field of study, preferably Accounting or Finance
Universal Music Group is an Equal Opportunity Employer.
Disclaimer
This job description only provides an overview of job responsibilities that are subject to change.