Assistant Manager
Universal Music Group
Abbey Road, UKThis was removed by the employer on 3/5/2019 5:22:00 AM PST
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Full Time Job
Description
Job title: Assistant Manager
Responsible to: Shop Manager & General Manager for Retail
Department: Abbey Road S hop
Location of work: 3 Abbey Road, London, NW8 9AY
Main Purpose of the role
Retail Management
1. Work with the Abbey Road Studios management team to develop the commercial strategy, ensure the shop meets its revenue targets and that the products on sale both reflect the Abbey Road Studios brand and appeal to visitors.
2 . Help develop Standard Operating Procedures (SOPs) to maximise sales and enhance the visitor experience, support targets and minimise shrinkage. Ensure that all staff fully understand their responsibilities and comply with these procedures at all times.
3 . Ensure that accounting and financial procedures are strictly adhered to and embed a culture of control and financial discipline.
4 . Maintain a good knowledge and understanding of the retail market and in particular its relation to the arts and heritage world, feeding that knowledge into retail planning.
Retail Performance
1. Constantly review the trading data and take actions as required/agreed on matters relating to the day-to-day and longer term retail operations. Identify and communicate business critical issues.
2. Prepare timely, accurate, and high quality reports using the EPOS system and adding relevant supporting information. C ommunicate performance to the m anagement t eam as required.
3. Understand and communicate sales forecasts to inform stock management and the longer-term development of the retail strategy.
Retail Operations
1. Perform daily opening, closing, and reporting procedures.
2. Sell store merchandise and manage stock levels and reordering.
3. Coordinate store displays and special promotions.
4. Reconcile weekly sales and prepare bank deposits .
5. Process cash and card transactions using the EPOS system, in accordance with the cash handling procedures.
6. Capture customer details, through store POS system. Build and maintain the customer database.
7. Organise appropriate levels of staffing to ensure the efficient operation of the shop, matching operational requirements and salary budget.
Visual Merchandising and Display
1. Ensure retail spaces are presented and merchandised to a high standard at all times and that standards are defined and maintained to reflect the brand and the commercial strategy and to promote sales growth
2. Ensure that the visual merchandising, POS, layout and arrangement of the shop is continually evaluated and improved in order to maximise profit by monitoring sales against different arrangements and adapting layouts accordingly.
Stock Management
1. Keep shop merchandise in stock, organi s ed, and displayed appropriately.
2. Ensure appropriate warehouse stock levels are maintained, responding to changes in demand as necessary.
3. Coordinate and manage relationships with Warehousing and wholesale vendors.
4. Receive and price store inventory, prepare and process online, telephone, and mail orders for store merchandise.
5. Liaise with Warehousing to ensure stock deliveries are processed promptly, stored methodically and delivered to the shop as necessary.
6. Coordinate the store’s annual stock take and the production of final reports.
Team Management
1. Build a strong, knowledgeable and commercial retail team through effective recruitment, induction, appraisal and disciplinary processes.
2. Develop and motivate the team to deliver the highest customer service by setting clear objectives and ensuring development needs are identified and met.
3. Regularly review the performance and operation of the retail team in order to continuously improve the visitor experience and maximize sales and margin. Ensure the shop is maintained and run to the highest standard.
4. Manage, schedule, and supervise store personnel ensuring that the peaks and troughs of customer flow are well managed and key targets are met.
Customer Service and Brand Experience
1. Demonstrate real passion for the Studios, communicating in depth knowledge of the Studios’ past, present and future and how this relates to the retail range – not only to build sales but also to provide a unique customer experience (which will have the added benefit of encouraging visitors to make repeat visits to the store or website and to spread the word)
2. Manage the inevitable peaks and troughs of customer flow through staffing and crowd management as identified in the Retail Operations Manual
3. Identify opportunities to enhance customer service, including building a customer database and exploring added value services
4. Build a culture of strong customer service to enhance the visitor experience and encourage linked sales
Retail Brand, Marketing and Communications
1. Maintain an up-to-date knowledge of the events and marketing programme of the Studios and understand the link between the Studios and the products in the shop.
2. Use this knowledge to support a programme of marketing, PR and in-store promotions (in collaboration with the Marketing department) that maximises sales opportunities and customer engagement.
3. Benchmark Abbey Road Studios retail against other relevant retail offers, in the sector and beyond, including products, prices, displays and promotions
Legal, Security, Health and Safety
1. Be aware of and comply with all relevant Trading Standards requirements and ensure team are fully briefed
2. Ensure that the company’s health and safety regulations and procedures, as they relate to the shop, (and associated areas) are complied with at all times.
3. Assist in the evacuation of the shop in the event of a fire, security alert or other emergency in accordance with stated procedures. Maintain an up-to-date knowledge of emergency procedures.
4. Ensure that the retail team maintains vigilance at all times to ensure the safety and security of property (the building, cash and stock) and the safety of the public.
Other
1. Lead or act as a member of project teams for the development of new initiatives
2. Undertake other duties that may be necessary from time to time, that are appropriate to the role, within the competence of the role holder and commensurate with the post.
Person Specification
• Passionate about music and Abbey Road’s history and heritage
• A strong trac
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