Front Of House Assistant
Toronto International Film Festival
Toronto, ONThis was removed by the employer on 7/22/2023 5:59:00 AM PST
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Full Time Job
Front of House Assistant (TBLB Location
We are currently hiring for the position of:
FESTIVAL FRONT OF HOUSE ASSISTANT
Reporting to the Senior Manager, Cinema Operations, under the supervision of the Cinema Supervisor on duty, the Festival FOHA perform their assigned duties to ensure successful Front of House operations at TIFF Bell Lightbox.
RESPONSIBILITIES:
• The Festival Front of House Assistant assists the Cinema Supervisor with assigned duties at the Festival. Depending on the specific FOHA role, duties can include (but are not limited to) maintaining rush and ticket holder lineups, preparing cinemas for opening, communicating with the projectionist and other internal departments, ensuring intros/Q&As remain on time, and other responsibilities as assigned by the Cinema Supervisor
• Maintain a high standard of entrance-to-exit visitor servicing, assisting with the resolution of visitor issues in a timely and appropriate manner in keeping with established Visitor Experience protocol
• Maintain knowledge of TIFF Bell Lightbox, its programming, events and facilities
• Communicate instructions effectively to ushers, visitors, and volunteers.
• Maintain presentation standards of lobby areas before, during and after events. Clean cinemas between screenings, collecting any debris and cleaning any spills prior to the next screening
• Assist with the set-up and strike of stanchions, coat check, t-stands, stage furniture, and tables throughout the building
• Provide support to third party events and partner festivals as required
• Arrive on-time for scheduled shifts, wearing approved uniform or dress code and prepared for shift.
• Complete assigned tasks effectively and promptly
• Ensure the safety of the visitors to TIFF Bell Lightbox (including in the event of evacuation)
• Maintain proper radio etiquette and ensure the proper care of radio devices
• Other duties as assigned
RATE OF PAY:
• $16.75 /Hourly
TARGET CONTRACT DATES:
• August 14, 2023-September 18, 2023
MINIMUM REQUIREMENTS:
• Previous work experience in a Front of House role is an asse
• Proven ability to work effectively with minimal supervision
• Excellent communicator with an ability to deliver information in a clear and concise manner
• CPR, First Aid, and SmartServe training are an asset
• Interest in film, non-profits, arts and culture is considered an asset
• Able to communicate fluently in English; knowledge of a second language is an asset
• May be required to lift and carry items up to 35lbs
• Position requires standing for long periods and climbing stairs. Accommodations may be provided if necessary
• Must be available to work each day of the Toronto International Film Festival (September 7-17, 2023)
• Must be available to work training shifts beginning the week of August 21, 2023
• Must be adaptable to a flexible work schedule that includes evenings, weekends, and holidays
HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of July 20, 2023.
CLOSING:
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.
C andidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.
If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at careers@tiff.net. We strive to provide reasonable accommodations whenever requested.