Client Success and Accounts Manager

This is a Full Time Job

We are currently hiring for the position of:

MANAGER, ACCOUNTS AND CLIENT SUCCESS

The Manager, Accounts and Client Success plays a key role in the creative development, planning, and execution of partnership programs that deliver meaningful results for clients and drive revenue for TIFF. This role oversees a portfolio of mid- to high-level corporate partner accounts, ensuring service excellence, revenue growth, and alignment with organizational objectives. Annual revenue target: $750,000–$1,000,000.

Reporting to Sr. Director, Partnerships, Accounts and Client Success

RESPONSIBILITIES:

Account Management
• Strategic planning and day-to-day oversight & project management of corporate partner accounts to maximize revenue and ensure financial sustainability.
• Fulfill all terms of partnership agreements while delivering the highest level of client service.
• Manage timelines, deliverables, and ensure all program elements meet client objectives and brand standards.
• Achieve renewal and upsell targets annually by identifying and presenting new partnership opportunities that add value for TIFF and partners.
• Provide regular updates, action plans, and post-program analysis, including mid- and end-program reviews and Festival post-mortems.
• Proactively identify challenges and develop effective solutions to ensure project success.
• Support the Senior Manager in managing high-level corporate partner accounts.

Client & Internal Collaboration
• Work closely with Head of Business Development & Partnerships, Senior Director, Senior Managers & client agencies to develop proposals and integrated campaigns.
• Collaborate with the Partnerships New Business team to ensure smooth onboarding and consistent service for new partners.
• Work closely with marketing, creative, events, and production teams to align campaign assets and experiences with brand guidelines.
• Support organic client growth by identifying incremental business opportunities.
• Act as the Partnerships team representative/liaison to other TIFF departments to enhance and execute cross-departmental revenue streams

Administrative & Festival Support
• Assist with business development initiatives, proposals, and presentations.
• Maintain accurate documentation, including contracts, budgets, invoicing, forecasts, reports, and surveys.
• Manage multiple priorities across accounts and internal stakeholders.
• Provide on-site partner support during the Festival and year-round events to ensure seamless execution and positive partner experiences.
• Complete administrative and reporting duties as required

TARGET CONTRACT DATES:
• December 2, 2025

WORK LOCATION:
• Office Location: 350 King Street West, Toronto, ON M5V 3X5
• Weekly in-office requirements:
• Minimum 2 days (November to April)
• Minimum 3 days (May to October)
• Festival Office Requirements: Full-time during Festival

MINIMUM REQUIREMENTS:
• 9:00 a.m.–5:00 p.m., Monday through Friday
• Flexibility (hybrid, evenings/weekends during events)
• Overtime hours expectations during peak periods (e.g., Festival season)

HOW TO SUBMIT & APPLICATION DEADLINE:
• All applications must be submitted online through TIFF’s Career Centre.
• Please upload your cover letter and resumé as PDF(s), before the deadline of December, 1, 2025

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employment Visas; however, TIFF considers and welcomes individuals on time-limited Visa status for this position. For consideration to those on time-limited Visa status, your Visa must allow you to complete the full contract.

Please send any questions via e-mail only to careers@tiff.net.