Assistant, Ground Transportation
Toronto International Film Festival
Toronto, ONThis was removed by the employer on 7/30/2018 12:59:00 PM PST
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Full Time Job
Submission Deadline: FRIDAY, JULY 27, 2018
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film.
TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
We are currently hiring for the position of:
ASSISTANT, GROUND TRANSPORTATION
Reporting to the Manager, Ground Transportation, the Ground Transportation Assistant will be responsible for researching, tracking and booking the ground travel for each guest identified by the Festival. This position is to ensure all guests are flagged or pick up, greeted at the airport and delivered to their assigned hotels. They will assist in overseeing the coordination of Festival drivers and sedan service for airport pickups.
Responsibilities
• Liaise with other departments/staff regarding ground pick up/drop off requirements for guests.
• Ensure that the invited guests of the Festival are booked and scheduled for their airport transfers.
• Ensure that all guest travel information is captured and entered into the Festival database.
• Assist with scheduling drivers and client communications.
• Assist with communicating to Airport Supervisors and volunteers regarding schedule and airport shifts.
• Meet with Airport Supervisors to become familiar with airport and terminals.
• Accommodate last minute or unscheduled transfers of guests where possible.
• Assist with coordinating VIP pickups.
• Act as a liaison between the Manager, Ground Transportation and publicists, assistants, etc.
• Work cooperatively with Film Office staff and other departments, contributing to a team attitude and environment.
• Support the manager, Ground Transportation whenever necessary.
• Provide post mortem materials/feedback by the end of contract.
Minimum Requirements
• Previous experience in ground transportation, travel and hospitality is an asset.
• Exceptional background in customer service is required.
• Holds a G class licence, preferred.
• Previous experience working with a live event and/or festival preferred.
• Strong computer skills (Google office suite, Microsoft Excel and databases).
• Strong organizational skills, detail oriented and numerical aptitude is a must.
• Strong communication and interpersonal skills over the phone, email, and in person is a must.
• Mature personal judgement, exhibiting a high level of professionalism and diplomacy, and ability to handle confidential information.
• Able to handle emergencies and difficult situations with confidence and grace.
• Enjoys fast paced, multi-tasking work environment.
• Exceptional ability and desire to work under deadline pressures.
• Fluency in multiple language(s) considered an asset.
• Must be adaptable to a flexible work schedule including some evenings and weekends.
• Must be available to work all 11 days of the Festival, September 6 to 16, 2018.
Contract Dates
• Monday, August 20, 2018 to Sunday, September 16, 2018
How to Submit & Application Deadline
• Please submit cover letter, resumé and the names and phone numbers of 3 references as one (1) PDF or Word document, by 5pm on FRIDAY, JULY 27, 2018.
• All applications must be submitted online through the posting found on our website tiff.net/careers.
• Please note in your cover letter where you saw this job posting.
We thank everyone who applies for their interest, but only candidates selected for an interview are contacted. No telephone or walk-in inquiries please. All applications are considered confidential.
TIFF is an equal opportunity employer and is committed to providing accommodations in our hiring process for people with disabilities. If you require an accommodation, please inform us in advance and we will work with you to meet your needs.