Training and Development Specialist
Tickets.Com
Syracuse, NYThis was removed by the employer on 3/2/2020 2:17:00 PM PST
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Full Time Job
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Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.
We are seeking a Training and Development Specialist to work from our Syracuse, New York Office who will be responsible for the development and implementation of organization-wide training programs for Tickets.com products and processes. The responsibilities will include conducting internal and external training, both remotely and in-person at various locations, including client sites, Tickets.com office locations, and user conferences. This position will also maintain a knowledge base library containing documentation and recordings accessible to both internal and external users of our products. The Training and Development Specialist must develop a thorough understanding and knowledge of all Tickets.com products, including existing functionality and new enhancements.
Essential Job Functions:
• Develop a thorough understanding and knowledge of all aspects of Tickets.com products.
• Read, analyze, and interpret technical material and software documentation, including product requirement documents, items in issue tracking system, release notes, and other product guides.
• Provide training, both in person and remotely as needed, for clients and internal staff. Training responsibilities include customization of training agenda to meet trainee needs; preparation of data and materials for training; and execution of training in a timely and efficient manner.
• Assist with creation and execution of remote learning sessions for clients and staff highlighting new and underused functionality.
• Create and maintain documentation, both written and video, pertaining to the use of Tickets.com products.
• Review Tickets.com product enhancements and assist with training, communication, and implementation in support of new releases.
• Assist Client Consulting Services with client migrations to ProVenue as needed, including assisting with initial training and configuration.
• Perform system tests, analysis, and configuration to ensure system is in excellent running order.
• Advise clients and internal staff on how to best use ticketing system to meet a client's business needs.
• Other software-related tasks as needed.
• All other duties as assigned.
Position Requirements:
• Bachelor's degree
• Minimum five (5) years of experience with ticketing software strongly preferred.
• Excellent training skills with the ability to adapt training curriculum, delivery methods, and pace to match the level of the target audience.
• Proficient in use of training delivery methods, including Web-based training tools (such as WebEx), MS PowerPoint, and other training-based software/documentation programs
• Ability to develop and implement processes.
• Comfortable giving and receiving constructive feedback.
• Computer proficiency essential – MS Office Suite; ability to easily learn new technology as needed.
• Ability to travel 15 – 25%.
• Remote evening and weekend availability, as required.
• Must be client service-oriented.
• Excellent communication skills, both verbal & written.
• Detail oriented, organized, proven ability to follow up on tasks.
• Self-starter, able to prioritize and work independently with minimal supervision.
• Work effectively under pressure.
If you think you're a good fit for this position and the team, we'd love to hear from you!
Come work for Tickets.com, we're a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.
Job Type: Full-time
Location: Syracuse, New York
We offer an Outstanding Benefits Package that includes:
• Medical 3 PPO Plans through BCBS
• Dental PPO
• Vision
• STD & LTD
• 401K
• Life & Supplemental Insurance
• Paid Time Off (PTO, STO, 13 Holidays)
• HSA & FSA
• Legal Plan
• Pet Insurance
• Tuition Reimbursement
No Relocation Assistance Provided
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