Director Of Business Development
Tickets.Com
Costa Mesa, CAThis was removed by the employer on 3/31/2020 12:16:00 PM PST
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Full Time Job
Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.
We are seeking a Director of Business Development who will be responsible for developing and maintaining excellent relationships with new and existing clients. Proactively and reactively communicate with clients to ensure renewal of client agreements. The Director, Business Development is also responsible for building strong work relationships with cross functional teams, including marketing, finance, legal, client engagement and technology.
Responsibilities
also include monitoring and advising e-commerce marketing activities at each of their assigned clients in order to drive increased ticket sales to their venues through online channels. Additionally, this position is responsible for stimulating sales efforts by providing access to added-value items, as well as, participating in the development of strategic and tactical sales planning.
Essential Job Functions:
• Seek out and develop new client relationships.
• Build and maintain long-term business relationships with new and existing clients.
• Identify client requests and works with various departments to resolve client issues.
• Promote Tickets.com products and services to prospective clients.
• Proactively contact clients identified as at risk of nonrenewal and ensure that every avenue to retain the client has been addressed.
• Identify opportunities to increase client satisfaction.
• Maintain a database of client outcomes to assist with reasons clients are retained or contracts not renewed.
• Identify business processes that could be implemented or modified to enhance client satisfaction and reduce the risk of loss of clients.
• Respond to incoming client requests.
• Work with the Business Development team to respond to client and prospect RFPs.
• Produce and deliver Proposals to new business prospects and current client renewals.
• Maintain SalesForce CRM software solution to track clients, prospects and leads.
• Work with financial deal model template to help secure new and existing business and ensure fiscal stability.
• Share best practices with assigned clients, promote online sales channels and opportunities in support of overall Tickets.com strategic objectives.
• Provide excellent customer service to existing accounts to generate repeat business.
• Work with internal Finance team to assist in financial tracking of accounts.
• Interface internally to gain understanding of client needs and expectations.
• Cultivate, manage, and grow client relationships in order to deliver excellent customer service and value to our clients communicate with clients on a regular basis.
• Manage and track client-related projects to include developing timelines, deliverables, and extensive communication; internally and externally.
• Special projects as needed.
Position Requirements:
• 3 or more years of experience in a sales and/or account management role.
• 2 or more years of experience in the ticketing industry role Bachelor's degree preferred.
• Minimum of five (5) years of experience in software and/or ticketing industries.
• Detailed ProVenue product knowledge a plus.
• Prior responsibility responding to and preparing RFPs.
• Experience using Salesforce.
• Detail-oriented self-starter, able to access deficiencies in department and launch programs/solutions to streamline tasks.
• Must be able to present in a professional manner and possesses excellent presentation and communication skills (both verbal and written).
• Ability to work extended hours to meet deadlines, including evenings and weekends as needed
• Up to 50% travel both domestically.
• Excellent customer service skills including experience managing accounts.
• Must have a team-oriented attitude and style and work well with other departments.
• A wide degree of creativity, flexibility and independence is expected.
• Must be able to multi-task, working independently and with others both internally and externally.
• Ability to identify, analyze, and proactively respond to problematic situations, render sound judgment, and provide recommended courses of action when necessary.
• Proven ability to work with a broad variety of clients across all levels.
If you think you're a good fit for this position and the team, we'd love to hear from you!
Come work for Tickets.com, we're a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.
Job Type: Full-time
Location: Costa Mesa, CA or Syracuse, NY or Remote
We offer an Outstanding Benefits Package that includes:
• Medical 3 PPO Plans through BCBS
• Dental PPO
• Vision
• STD & LTD
• 401K
• Life & Supplemental Insurance
• Paid Time Off (PTO, STO, 13 Holidays)
• HSA & FSA
• Legal Plan
• Pet Insurance
• Tuition Reimbursement
No Relocation Assistance Provided.
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