Client Support Representative-Isc
Tickets.Com
Syracuse, NYThis was removed by the employer on 3/31/2020 12:16:00 PM PST
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Full Time Job
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Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball.
We are searching for a Client Services Representative to support our client International Speedway Corporation headquartered in Daytona Beach, Florida. This position will work primarily at our Tickets.com office located in Syracuse, New York. The Client Services Representative is responsible for assisting in creating and maintaining events and reports for our clients on Tickets.com ticketing software. The Client Services Representative is also responsible for maintaining relationships with Tickets.com's clients at the International Speedway Corporation tracks. Additional responsibilities include but are not limited to, season account support, on-sale support, and system training and support.
• Responsible for event assisting with creation, maintenance, report creation and execution in ticketing system.
• Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events.
• Act as a liaison to a host of Tickets.com departments, including call centers, web operations and IVR operations.
• Work with various departments in rollout of new products for clients.
• Consult with system users and provide intellectual information regarding the ProVenue application as a subject matter expert.
• Perform systems tests, analysis, and configuration to ensure system is in excellent running order.
• Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases.
• Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management.
• Provide client support while events are on sale and at performance times.
• Advise client on how to best use ticketing system to meet their business needs.
• Bachelor's degree or equivalent combination of education and experience.
• Minimum two (2) years of experience with ticketing software strongly preferred.
• Box office experience preferred.
• Some travel required, valid driver license and vehicle insurance.
• Computer proficiency essential – MS Office Suite; ability to easily learn new technology as needed.
• Remote evening and weekend availability, as required.
• Must be client service-oriented.
• Excellent communication skills, both verbal & written.
• Detail oriented, organized, proven ability to follow up on tasks.
• Self-starter, able to prioritize and work independently with minimal supervision.
If you think you're a good fit for the position and the team, we'd love to hear from you!
Come work for Tickets.com, we're a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.
Job Type: Full-time
Location: Syracuse, NY
We offer an Outstanding Benefits Package that includes:
• Medical 3 PPO Plans through BCBS
• Dental PPO
• Vision
• STD & LTD
• 401K
• Life & Supplemental Insurance
• Paid Time Off (PTO, STO, 13 Holidays)
• HSA & FSA
• Legal Plan
• Pet Insurance
• Tuition Reimbursement
No Relocation Assistance Provided.
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