Client Services Representative
Tickets.Com
Buffalo, NYThis was removed by the employer on 12/5/2018 10:18:00 AM PST
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Full Time Job
Tickets.com is a privately held subsidiary of MLB Advanced Media, LP, the interactive media and Internet division of Major League Baseball. At Tickets.com, we're a passionate bunch of people, driven by a relentless pursuit of innovation. Our mission is to deliver world-class ticketing products and services that provide value to our clients and partners, with profitability to our stakeholders.
We're headquartered in beautiful Orange County, California, with offices in the state of New York, across Europe, and in New South Wales, Australia. We enjoy a fun and casual work atmosphere, and we pride ourselves on working hard to deliver quality results.
We are searching for a Client Services Representative to support our clients in the Buffalo, New York area. The Client Services Representative is responsible for creating and maintaining events and reports for our clients on Tickets.com ticketing software. The Client Services Representative is also responsible for maintaining relationships with Tickets.com's MLB clients. Additional responsibilities include, season account support, on-sale support, and system training and support.
If you think you're a good fit for the position and the team, we'd love to hear from you!
Essential Job Functions:
• Responsible for event creation, maintenance, report creation and execution in ticketing system.
• Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events.
• Act as a liaison to a host of Tickets.com departments, including call centers, web operations and IVR operations.
• Work with other departments in rollout of new products for clients, including MyTickets and Campaign Creator.
• Exercises independent thought and judgment when dealing with client and user requests and resolution of issues.
• Consults with users and provides intellectual information regarding the ProVenue application.
• Performs systems tests, analysis, and configuration to ensure system is in excellent running order.
• Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases.
• Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management.
• Provide client support while events are on sale and at performance times.
• Advise client on how to best use ticketing system to meet their business needs.
• Other software-related tasks as needed.
• All other duties as assigned.
Position Requirements:
• Bachelor's degree or equivalent combination of education and experience.
• Minimum two (2) years of experience in client / technical support or related activities.
• Minimum two (2) years of experience with ticketing software strongly preferred.
• Box office experience preferred.
• Computer proficiency essential MS Office Suite; knowledge of UNIX preferred; ability to easily learn new technology as needed.
• Must be personable and client-oriented.
• Excellent communication skills, ability to listen carefully, commitment to communicate, professionally, clearly and in a timely manner.
• Detail oriented, organized, proven ability to follow up on tasks.
• Self-starter, able to prioritize and work independently with minimal supervision.
• Work effectively under pressure.
• Remote evening and weekend availability, as required including having high speed home internet access.
• Valid Driver License and vehicle insurance.Tickets.com is an Equal Opportunity Employer.
Tickets.com is an Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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