Spring Intern - Quality Assurance
The Walt Disney Company
Bay Lake, FLThis was removed by the employer on 9/10/2019 5:58:00 AM PST
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Part Time Unpaid Internship
Job Summary:
We Are….
Travel Operations is the primary contact center for our guests planning their magical Disney Vacation. As a Professional Intern, you will work within the Travel Ops Quality Assurance / Internal Control Team. In this role, you will conduct backstage reviews of guest calls and coach team members on company policy and procedure.
Responsibilities:
Be a part of an original team and culture…
In this role, you will research and document quality issues based on your acquired knowledge of company policy and procedures. You'll drive results by producing written communication for diverse audiences within the organization. This includes but is not limited to sharing policy updates, completing Quality Assurance forms to document conversations and providing coaching as necessary. You'll make an impact by contributing to special projects based on the overall team direction and need.
Basic Qualifications:
What You Bring to the Role…
• Demonstrated ability to handle confidential information.
• Minimum 6 months Walt Disney World experience
• Ability to remain objective in emotionally charged situations
• Demonstrated analytical knowledge and experience
• Demonstrated ability to communicate effectively, including a proficiency in clear, concise, and compelling oral and written communication, as well as telephone etiquette skills
• Demonstrated strong organizational skills with attention to detail and strength in follow-through and follow-up
• Ability to learn and work with various systems, software, new technology and computer applications.
• High-level Guest Service skills including proactive problem solving, decision making abilities and technical skills
Preferred Qualifications:
• Spanish, French and/or Portuguese language skills including the ability to translate recorded calls into written English summaries.
• Experience working in Disney Resorts, Guest Relations or related area.
Required Education
Currently earning a college/university degree as a junior or senior (up to 6 months after graduation) in Communication, Business, Hospitality,Psychology, Law, Security and Investigation or a similar field.
Additional Information:
Internship Eligibility:
• Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months OR currently participating in a Disney College Program or Disney Professional Internship
• Must be at least 18 years of age
• Must not have completed one year of continual employment on a Disney internship or program.
• Must possess unrestricted work authorization
• Must provide full work availability
• Must provide own transportation to/from work
• Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)
Program Length: The approximate dates of this internship are January to June 2020. Interns must be fully available for the duration of the internship.
Recommendation –
Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview.
Additional Information:
The positions offered through this posting are all located at the Walt Disney World® Resort located near Orlando, FL . A limited amount of company-sponsored housing may be available on a first-come, first-served basis.
About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Destinations, LLC, which is part of a business segment we call Walt Disney World Resort.
Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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