Operations Services Representative
The Walt Disney Company
Burbank, CAThis was removed by the employer on 3/29/2018 9:58:00 PM PST
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Full Time Job
Imagine a career with an organization that brings smiles to millions every day. Imagine working with people whose passion for what they do is simply indescribable. We are The Walt Disney Company, live with a rich legacy of innovation, entertainment, and lifelong memories. With our vast array of both businesses and professionals, you'll have the opportunity to join a team that's beloved around the world, and to find out how it feels to love what you do. We invite you to discover for yourself why a career with Disney is the opportunity you've been looking for.
The Facility Services & Support, Guest Services Operations team processes work orders for all Burbank, Glendale, and North Hollywood Disney facilities, along with ABC Prospect lot.
Responsibilities
• Work effectively in a team environment, maintaining a self-directed and resourceful approach to accomplishing responsibilities and assignments
• Handle heavy volume of internal service calls, as well as e-mails, faxes and walk-in requests with courtesy and efficiency
• Data entry of customer service work orders, close-outs and filing
• Data entry of Security gate passes into system and following appropriate protocol in the following of any Security policies
• Classify special requests, emergency calls, and executive requests as per established policy and handle accordingly
• Prioritize and dispatch service orders to appropriate departments and outside vendors
• Administer general information to customers
Basic Qualifications
• Proven customer service affinity; an ability to relate to customers; proven interpersonal skills to assure successful interaction with coworkers and assorted departments and vendors
• Excellent verbal and written communication skills
• Proven proactive problem-solving skills
• Proven judgment and patience in challenging situations
• Proven ability to multi-task and prioritize effectively in a fast-paced environment
• Detail oriented individual
• Ability to retain information
• Working knowledge of Microsoft Word, Microsoft Access
• 3-5 years applicable Customer Service experience
• Flexible work schedule; department coverage requires availability from 5:00am – 6:30pm; subject to change based on business needs
• All other duties, as assigned
Additional Information:
This position is with Walt Disney Pictures, an equal opportunity employer
This position falls within the jurisdiction of the OPEIU collective bargaining agreement.
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