IT Support Assistant
Tastemade
Sao Paulo, SPThis was removed by the employer on 7/22/2022 8:14:00 AM PST
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Full Time Job
What you'll be doing:
• Field Tier 1 IT Support requests, troubleshoot/diagnose, and resolve to completion with proper follow up when necessary
• Field support requests from the tastemade.com website
• Access management of internal systems (Google Workspace, Slack, Adobe Creative Cloud, Microsoft 365, etc.)
• Address requests based on priority/urgency in an efficient, effective and timely manner
• Create internal and external support documentation
What you'll bring:
• 2-3 years of IT Support/Customer Support or relevant experience (retail experience is a plus)
• Solid understanding of operating systems (macOS, Windows, iOS and Android, Google Workspace, MS Office Suite)
• Ability to prioritize and organize individual workflow - highly organized, works independently, flexible and resourceful
• Strong relationship-building skills and client-service orientated
• Ability to handle multiple requests/projects simultaneously and prioritize
• Ability to deal with problems and technical issues in a friendly, calm and reassuring manner
• Excellent problem-solving ability. A proactive thinker who encompasses the 'bigger picture'
• Excellent verbal and written communication skills (must be bilingual and English speaking)
What Makes Us a Great Opportunity?
We prioritize an inclusive, People-first culture at Tastemade. From your first day, we strive to be a welcoming team that supports, nurtures and grows . We are also firm believers in ''walking the talk'' -- o ur employee-led workplace experience committees, DE&I groups, and wellness and philanthropic initiatives reflect much of our culture and build a sense of real community among our team. While working at Tastemade, you will collaborate with passionate, curious, and authentic peers, who are driven by our core values and equally enthusiastic about food, travel and home & design.
Total Rewards:
• Competitive salary
• Stock options
• Competitive Vacation policy and paid company holidays
• Medical, Dental, Life Insurance
• Meal allowance
• Apple iMac, MacBook Pro, or equivalent hardware
• Monthly wellness stipend to support your physical and mental health
• Monthly electronics allowance to partially offset cell phone and internet costs
• Professional development by way of a feedback-driven culture, regular performance check-ins, and in-house mentorship and support programs
• Collaborative, passionate, and fun colleagues!
Tastemade is committed to providing reasonable accommodations during our recruiting and interview process. If you require any assistance or need accommodations, please reach out to us at peopleops@tastemade.com
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