Intern - Ticket Services/Technology
Tampa Bay Rays
St. Petersburg, FLThis was removed by the employer on 11/17/2018 8:17:00 PM PST
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Part Time Unpaid Internship
*Internship (Ticket Services and Technology)
The Tampa Bay Rays are looking for a positive, detail-oriented and committed individual to participate in a season-long internship opportunity. The Ticket Service and Technology intern will assist in providing an outstanding experience for all Rays Members.
Responsibilities include, but are not limited to:
• Provide customer service support for Season Ticket Holders and Flex Pack buyers
• Aid with new buyer account creation and management for all products utilizing ticket technology
• Communicate with third-party partners regarding loyalty programs, concessions and ticket technology
• Provide feedback and suggestions for innovative strategies to increase engagement with loyalty programs
• Track communication and feedback from Rays Season Ticket Holders and Flex Pack buyers
• Primary contact for ticket services communication via email, phone or in-person
• Aid in management and upkeep of Rays Card technology at Tropicana Field
• Assist in recruitment, training and supervision of Membership Services game day staff
• Game day responsibilities include: assist box office staff & Membership Services staff with answering fan questions regarding ticket technology related issues, monitor flow of ticket scanning at the gates, manage cash loads to Rays Card accounts, stock and manage inventory of Rays Rewards items in the Redemption Center
• Assist with various special projects as needed
Qualifications:
• Bachelor's degree in sports management, business, communications, marketing, public relations or related field
• Customer service experience preferred
• Ability to develop effective and collaborative working relationships
• Excellent verbal and written communication skills (via phone, email, letters, etc.)
• Ability to handle multiple projects simultaneously and meet deadlines, with strong attention to detail
• Must be able to work all home games, including nights, weekends and holidays
All candidates must meet the following criteria:
• Qualified candidates must be available for the entire duration of the internship (January – October)
• All candidates must have local housing or plan to relocate prior to the internship
Offers are contingent on a satisfactory background check
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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