Intern - Ticket Services and Technology
Tampa Bay Rays
St Petersburg, FLThis was removed by the employer on 12/4/2019 5:17:00 AM PST
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Part Time Unpaid Internship
The Tampa Bay Rays are looking for a positive, detail-oriented and committed individual to participate in a season-long internship opportunity. The Ticket Service and Technology intern will assist in providing an outstanding experience for all Rays Fans.
Responsibilities
include, but are not limited to:
• Provide customer service support for all fans
• Aid with new buyer account creation and management for all products utilizing ticket technology
• Track and communicate changes with the MLB Ballpark App for all fans
• Communicate with third-party partners regarding loyalty programs, concessions and ticket technology
• Maintain and track inventory of rewards items for loyalty program on a weekly basis
• Assist in loading and fulfillment of Rays Gift Cards
• Aid in creation, testing, and fulfillment of loaded ticket combos at concessions stand
• Provide feedback and suggestions for innovative strategies to increase engagement with loyalty programs
• Track communication and feedback from all fans regarding loyalty program and ticket technology issues
• Primary contact for ticket services communication via email, phone or in-person
• Assist in recruitment, training and supervision of Ticket Services game day staff
• Game day responsibilities include: assist box office staff & Ticket Services staff with answering fan questions regarding ticket technology related issues, monitor flow of ticket scanning at the gates, troubleshoot hardware issues at gates for turnstiles and hand scanners, stock and manage inventory of Rays Rewards items in the Redemption Center daily
• Assist with various special projects as needed
Qualifications:
• Bachelor's degree in sports management, business, communications, marketing, public relations or related field
• Customer service experience preferred
• Ability to develop effective and collaborative working relationships
• Excellent verbal and written communication skills (via phone, email, letters, etc.)
• Ability to handle multiple projects simultaneously and meet deadlines, with strong attention to detail
• Must be able to work all home games, including nights, weekends and holidays
All candidates must meet the following criteria:
• Qualified candidates must be available for the entire duration of the internship (January – October)
• All candidates must have local housing or plan to relocate prior to the internship
Offers are contingent on a satisfactory background check