Coordinator, Ticket Technology
Tampa Bay Rays
St. Petersburg, FLThis was removed by the employer on 1/24/2019 11:39:00 AM PST
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Full Time Job
The Ticket Sales and Service department is seeking a Coordinator for their Ticket Technology group.
Duties of this position will include but not be limited to:
• Coordinate management of the Tampa Bay Rays access control system and concessions offers.
Tasks will include, but are not limited to:
• Managing the upkeep and maintenance of all access control hardware
• Coordinating testing of all ticket products and special offers
• Maintaining gift card fulfillment and loaded ticket program
• Coordinating with Levy staff to ensure proper training of concessions staff and remedy hardware issues
• Coordinating with Stadium Ops and Security staff regarding access control
• Coordinating with Fan Hosts and Game Day staff for proper game day procedures
• Aid in the fulfillment of all special projects regarding the Rays Card program as well as the Sales & Service department
• Assist sales and service staff regarding the Rays Card, Mobile Rays Card, and all third-party technology partner issues and projects
• Aid in the implementation of mobile technology, including the creation and use of mobile app
• Contribute to the development and fulfillment of promotions, rewards, and campaigns for ticket sales products
• Provide exceptional service to maintain positive relationships with third-party technology partners and Tampa Bay Rays staff
Experience Required:
• BA/BS in related field or three to five years of related experience
• At least 1 year experience coordinating game day staff and providing customer service within a sports & entertainment venue
Experience Preferred:
• Knowledge of TDC/ProVenue or comparable ticketing system
• Experience with Fortress or related access control/loyalty software as well as NCR or similar point of sale system
Skill Sets/Competencies Required:
• Exceptional organization skills with an ability to effectively multitask
• Excellent verbal and email communication skills
• Extraordinary attention to detail
• Proven analytical ability, creative problem-solving, and conflict management skills
• Mastery of Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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